THE JOBAt VEG, we find a way to say YES - and this role brings that mindset to every experience connected to a VEG training program. Execution Operations (ExOps) is building a more consistent and connected way to support the learners who attend, the instructors who teach, and the venues that host. As VEG continues to grow and expand its training programs, we need an experience owner who can make every interaction feel thoughtful, reliable, and unmistakably VEG.
As Training Experience Manager, you'll build a training experience that makes learners feel prepared, instructors feel supported, and every program easier to deliver over time.
In this role, you'll own the relationships and operating rhythms behind the experience, identify where friction exists, and continuously improve how ExOps supports training as VEG grows. Your impact will be a more trusted, consistent, and scalable training experience from enrollment through delivery.
WHAT YOU'LL DO- Own the Learner Journey: Manage end-to-end enrollment across ExOps-supported training programs, including rosters, confirmations, waitlists, scheduling, and pre-program communications, so learners know what to expect and arrive prepared.
- Coordinate Critical Milestones: Partner with program owners, the TD Operations Director, learners, and instructors to ensure learner milestones - including orientation - happen accurately and on time. Program owners will continue to own the program-specific content of their orientations.
- Create an Instructor Experience: Serve as a consistent point of contact for instructors, coordinate scheduling needs between instructors and program owners, and build relationships that make instructors feel supported and excited to teach again.
- Build Trusted Venue Partnerships: Own venue and vendor relationships for in-person programs, developing long-term partnerships that make logistics more reliable and effective over time rather than relying on transactional, one-time coordination.
- Orchestrate Program Logistics: Coordinate travel, materials, schedules, and pre-event communication for learners and instructors so every program is set up to run smoothly.
- Be the Connective Tissue: Serve as the primary operational point of contact across learners, instructors, venue partners, program owners, and ExOps - keeping information moving, expectations aligned, and no one surprised.
- Deliver Reliable Handoffs: Provide Learning Tech with accurate, confirmed rosters ahead of established deadlines and ensure downstream partners have the information they need to support each program.
- Improve the Experience: Document enrollment, instructor, venue, and logistics workflows; identify recurring friction; and strengthen the processes that make the training experience more consistent and scalable over time.
WHAT YOU NEED- 4+ years in operations, hospitality, event management, client/customer success, or a high-volume relationship-driven environment where accuracy, timing, and communication matter
- Demonstrated experience owning a relationship or experience function over time - not just completing tasks, but building trust with the people or partners on the other end
- Experience managing complex schedules, communications, deadlines, and exceptions across multiple stakeholders with a high degree of accuracy
- Strong relationship and communication skills - comfortable being the consistent point of contact for learners, instructors, and vendors alike
- Comfort operating in a building-phase environment where process doesn't always exist yet
- Familiarity with LMS platforms, scheduling tools, roster systems, CRM systems, or similar operational platforms; VEG-specific tools and training context can be learned
- Ability to travel up to 50% of the time for on-site, in-person exposure to cultivate relationships necessary for optimal experience management.
WHO YOU ARE- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU- Competitive compensation including $80,000 - $140,000 (depending on location) + bonus + benefits
- Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
- Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
- Unlimited PTO to use for vacation or sick days-however you need it!
- Generous employee referral program, so our awesome people can bring in more awesome people.
- And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
- Company laptop and a monthly cell phone reimbursement
BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results-all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.
