American Airlines

Manager, Technology Product Management

American Airlines • $100K — $130K *
Fort Worth, TX 76137In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field and at least 5 years of relevant experience or 7 years in Product Management/Delivery.
  • Experience in a product model that enhances customer experience.
  • Master's degree with 5+ years in Product Delivery is preferred.
  • Experience with Product Market fit and Go-to-Market strategies is a plus.
  • Familiarity with Agile Product Management tools is advantageous.
  • Relevant certifications in Product Management/Delivery are desirable.
  • Strong domain knowledge of user experiences and business model constraints.

Responsibilities

  • Collaborate with sales, marketing, and IT to enhance sales team efficiency.
  • Lead the strategy for enterprise data activation using AI and other tools.
  • Oversee end-to-end data architecture and governance for sales tools.
  • Drive integration design and migration strategies for CRM and related tools.
  • Ensure data integrity and lifecycle management for sales reporting.
  • Support key business initiatives through effective data and integration strategies.
  • Hire and develop a team of product experts for project leadership.

Benefits

  • Travel perks for employees and their families across a global network.
  • Health, dental, prescription, and vision benefits from day one.
  • Wellness programs to support optimal health and personal development.
  • 401(k) program available upon hire with employer contributions after one year.
  • Additional benefits such as pet insurance and travel discounts.
Full Job Description
6/17/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 86340
This job will continue to be posted until at least 6/24/2026. If interested, please apply prior to this date.

Job Description

Why you'll love this job

The Product Manager, Technology Product plays a pivotal role on the Global Sales team within the Commercial Division. You will collaborate with cross-functional teams, including sales, marketing, and IT, to drive business results, while developing and implementing innovative platforms or solutions that enhance the sales team's efficiency and effectiveness to drive best in class business outcomes.

In this role, you will:
  • Serve as the central point for platform and database strategy across Sales Tools to drive prioritization for Data Engineering teams, ensuring alignment of CRM data sourcing and cross-platform connectivity.
  • Lead strategy to house and activate enterprise data with AI (Agents, Microsoft 365 Copilot, external vendors), defining a Northstar data architecture for Sales Tools.
  • Own end-to-end data architecture and governance, including defining upstream and downstream data flows, entities, and cross-platform integrations across Microsoft Dynamics 365 (Sales CRM), SalesLink (Sales' external customer-facing portals), CLM (Contract Lifecycle Management) tools, and external systems.
  • Drive enterprise data modeling, integration design, and migration strategy across CRM, CLM, and external tools, enabling platform modernization and consolidation into a unified future-state architecture supporting sales, servicing, and travel partner solutions.
  • Ensure integrity and lifecycle management of CRM data, including account hierarchies, contract data, contact records, and retention policies supporting sales systems and reporting.
  • Enable key business initiatives by leading data and integration support for various capabilities developed by other Sales Product teams including solutions for data authorizations, unused tickets, and agency funds.
  • Partner with Sales Planning, Data Engineering, and IT to align reporting, data access, and integration capabilities with business priorities and platform releases.
  • Hire, lead, and develop a team of product experts to independently lead projects following your vision and guidance.


What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
  • Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
  • Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
  • Uses data to define baselines, measures outcomes, share insights, order backlog items
  • Understands and supports resolutions to customer problems, needs, challenges, and opportunities for the product
  • Determines product objectives and key results that align to Product Strategy
  • Presents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peers
  • Communicates regularly on OKRs, desired metrics, and areas requiring leadership's attention
  • Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio's vision and goals
  • Collaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.
  • Practices agility in discovering and delivering value continuously


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experience
  • Experience working in a product model that promotes better customer experience

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in related field with 5+ years of experience in Product Delivery
  • Experience determining Product Market fit and defining a Go-to-Market strategy
  • Demonstrated familiarity with Agile Product Management tools

Skills, Licenses & Certifications
  • Relevant certifications in Product Management/Product Delivery field
  • Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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