American Express

Manager - Technology Operations Support

American Express$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • AAS or vocational education in electrical, electronics, mechanical, IT hardware, telecommunications, or networks
  • Experience in Tier III-IV data center environments
  • Previous role as a DCI Technician or similar
  • Strong knowledge of EIA/TIA cabling standards
  • Proficiency in cable testing and certification
  • Relevant safety certifications such as OSHA 10 and ARC Flash
  • Expertise in infrastructure or data processing systems with problem-solving skills
  • Proficient in Microsoft Office Suite and data presentation skills
  • Ability to communicate complex data center topics to various audiences.

Responsibilities

  • Conduct advanced forensics and performance testing in data center infrastructure
  • Understand industry terminology and best practices in facility infrastructure
  • Perform system configuration and long-range planning for cabling architecture
  • Develop detailed installation and maintenance procedures
  • Analyze configurations for optimal data center performance
  • Investigate failures to identify trends and corrective actions
  • Employ data capture methods to analyze and provide actionable insights
  • Install network cables without disrupting critical operations
  • Raise data center availability issues to leadership
  • Provide recommendations to enhance business-as-usual and recovery operations
  • Support policy development and implementation within the team
  • Lead and mentor skilled technicians in operations and maintenance tasks

Benefits

  • Competitive salaries
  • Bonus incentives
  • 6% Company match on retirement savings plan
  • Free financial coaching and support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model including hybrid or onsite arrangements
  • 20+ weeks paid parental leave for all parents
  • Free access to global wellness centers staffed by healthcare professionals
  • Confidential counseling support through the Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

The Sr. DCI Technician is role responsible for leading and/or coordinating strategic and tactical activities required to support sophisticated data center infrastructure including "base building" critical systems and data processing specific components, networks and systems. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and sophisticated problem solving requiring good judgment and quick action. Reports to DCI Director.

Responsibilities

  • Perform advanced level forensics, fix, and performance testing in associated infrastructure field (power, systems, networks)
  • Comprehend industry terminology, trends and standard methodologies related to the physical layers of facility infrastructure and/or data processing architecture
  • Perform sophisticated system configuration, cabling architecture set-up, and long-range planning
  • Craft, edit and approve detailed installation, maintenance and fixing procedures
  • Apply expertise and experience to analyze various data center component and system configurations to optimize performance
  • Examine failures for trends and causative factors, developing and/or performing corrective actions independently. Identify root cause of failure, risk assessment and mitigation plans
  • Apply sophisticated data capture, supervising and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions
  • Install equipment and terminate cables while working in proximity to hazardous electrical voltages
  • Install, terminate and attach network cables without interrupting adjacent business-critical connections
  • Raise data center availability risks to DCI leadership
  • Deliver action recommendations in support of BAU and recovery operations
  • Support leaders in developing, implementing and applying policy, standards and procedures
  • Lead individuals or a team of highly skilled technicians performing sophisticated operations, data processing hardware installation projects, maintenance, fix and repair of electrical, mechanical systems and components.
  • High level of ITSM and Change Systems and Controls supporting all Technology platforms
  • Cross-train, mentor technicians and peers in relevant skills to support department succession planning and employee development
  • Advanced knowledge in systems, storage, mainframe and carrier network infrastructure.
  • External contact with suppliers of materials, equipment maintenance and contractor services. These are important in maintaining current knowledge of product and services that benefit Technology
  • Act as subject matter authority and provide internal and external groups with centralized systems support and consultation in alignment with agreed upon service level agreements (SLAs)


Qualifications

  • AAS, vocational, trade school education experience or equivalent in connected infrastructure field, e.g., electrical, electronics, mechanical, IT hardware, telecommunications and/or networks, BICSI Installer 2 certification.
  • Demonstrated experience in Tier III-IV data center environments or equivalent
  • Previous experience as a DCI Technician or equivalent
  • Sophisticated knowledge of EIA/TIA cabling standards and standards.
  • Ability to install and accurately perform cable testing/certification
  • Certification - Equipment Manufacturers Factory or site-specific training
  • Certification-Safety Training- OSHA 10, ARC Flash, Fork- lift and Arial lift
  • Expertise in infrastructure or data processing-based systems and equipment, with shown analytical, problem solving and decision-making skills
  • Solid grasp of Microsoft Office Suite desktop applications
  • Ability to trend, graph, chart and compile data into specialized presentations
  • Ability to effectively communicate complex data center subject matter to leadership and lay audiences

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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