MaerskSealand

Manager - Technology, Customer and Operations

MaerskSealand • $88K — $105K *
Harrodsburg, KY 40330In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience in technical support and user assistance for software applications.
  • Strong understanding of software development cycles and product deployment.
  • Proficiency in handling support tickets and managing resolutions effectively.
  • Knowledge of system functionality and stored procedures.
  • Excellent communication skills for stakeholder and user interaction.

Responsibilities

  • Provide technical support to internal users and development teams.
  • Ensure timely resolution of support tickets within established SLAs.
  • Advise on bug fixes to enhance program functionality.
  • Deliver onsite support during critical testing phases like SIT and UAT.
  • Facilitate user education on system functionality and capabilities.
  • Review stored procedures for optimal system performance.
  • Automate processes related to support and functionality testing.

Benefits

  • Opportunity to work with a global leader in logistics and supply chain management.
  • Engagement in diverse and dynamic product development environments.
  • Chance to improve technical skills and contribute to innovative problem-solving.
Full Job Description
Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

  • Support ticket resolution – ensure all tickets are resolved within the SLAs
  • Program Bug fixing advice
  • Onsite SIT, UAT and Hypercare support
  • System functionality advice
  • Stored Procedure review
  • Stakeholder communication
  • User communication and education
  • Program Modification and Deployment
  • Functionality test
  • Automate any / all of the above

About MaerskSealand

Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
Learn more about MaerskSealand
Size
80,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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