Summary:The Manager of Technical Solutions is responsible for leading a team of Design Engineers and Technicians focused on the architecture, design, validation, and support of enterprise video collaboration, unified communications (UC), contact center, and telecommunications solutions. This role oversees the development of technical solution designs, and pre-sale / post-sale technical serves as a key escalation point for complex customer requirements involving technologies from leading manufacturers and service providers related communications collaboration ecosystems.
The successful candidate will combine strong technical leadership with business acumen, ensuring the technical team delivers scalable, innovative, and cost-effective solutions that support customer business objectives while aligning with organizational growth initiatives.
Essential Job Duties: - Lead, mentor, and develop a team of Technical Communication Specialists.
- Responsible for building and maintaining teams who will provide pre-sale, design and post-sale support to our customers, on behalf of our suppliers and partners.
- Manage workloads, resource planning, and project prioritization
- Establish performance objectives, technical development plans, and career growth opportunities for team.
- Foster a culture of innovation, accountability, customer focus, and continuous improvement.
- Responsible for tracking team metrics in order to provide the highest level of service for customers and most efficient use of company resources.
- Conduct regular performance reviews and coaching sessions.
- Drive collaboration between sales, services delivery, support and CX teams.
- Other duties as assigned
- Regular attendance is an essential function of the Manager, Technical Solutions position.
Reporting Relationships: - Receives supervision from Director, Services Delivery
Requirements: - Must have 7+ years communications industry related experience.
- Experience managing a technical services environment.
- Technical aptitude is required but technical capability is desired, not required
- Must have proven leadership skills, excellent written and verbal communication skills, ability to work in a fast-paced environment, handling multiple priorities, ability to communicate with individuals at all levels of the organization, experience managing remote employees, ability to work in a team environment and be open to change.
- Must possess good number aptitude and reconciliation skills and must be detail oriented and accurate.
- Minimum Technical Associates degree or equivalent technical and management experience is required.
Preferred:- Experience with communications concepts and technologies
- Familiar with Avaya, Mitel, Poly, Ribbon, AudioCodes
- Experience with business data products and services
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
Physical Requirements: - Ability to sit at a computer terminal for long periods of time.
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
- Ability to lift 50 pounds.
Compensation:Base Range : $90,000 - $117,000 and total compensation range $100,000 - $130,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
