American Express

Manager -Tech Ops Engineering

American Express$108K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, or related field
  • Knowledge of network protocols and technologies
  • Proficiency in scripting languages for automation tasks (e.g., PowerShell, Python)
  • Experience in cloud administration and IT asset management in a tech or financial services setting
  • Proven leadership in mentoring technology operations teams
  • Expertise in managing multiple tech operations teams and relevant technologies
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud

Responsibilities

  • Execute strategic plans for technical service delivery aligned with business needs
  • Drive adoption of innovative technologies and best practices across teams
  • Direct system maintenance, upgrades, and network infrastructure management
  • Lead documentation of system configurations and generate performance reports
  • Direct complex tech projects and foster the development of operational policies
  • Mentor technology operations colleagues to promote growth and inclusivity
  • Collaborate with leadership on team hiring and talent retention strategies

Benefits

  • Collaborative and growth-oriented team environment
  • Opportunities for continuous learning and development
  • Exposure to cutting-edge technologies and practices
  • Supportive leadership with a focus on team success
  • Participation in strategic decision-making processes
Full Job Description
Job Description

Sr Manager, Technology Operations Engineering executes strategic technical service plans, drives adoption of innovative practices, directs system and network maintenance, manages complex projects, and fosters a collaborative, growth-oriented team environment aligned with business objectives.

Responsibilities

  • Executes strategic plans for technical service delivery, aligning with business objectives, priorities and resource allocation
  • Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement
  • Directs the implementation of system upgrades, updates, and backups, ensuring the maintenance of hardware and software systems, and leading the management and maintenance of network infrastructure
  • Leads the maintenance of comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates detailed reports on system performance, incidents, and resolutions
  • Directs complex technology projects and initiatives, contribute to the development of advanced operational policies and procedures, and identify areas for improvement
  • May or may not oversee and mentor a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
  • May or may not provide direct leadership and coaching to technology operations teams, supporting training and development of best practices
  • May or may not manage resource allocation for technical service delivery, ensuring alignment with organizational goals
  • May or may not collaborate with senior leadership to hire top talent for the technology operations team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives


Qualifications

Education Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
  • Knowledge of network protocols and technologies
  • Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
  • Work Experience:
  • Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
  • Experience in leading and mentoring technology operations teams
  • Expertise in management of multiple technology operations teams within a technology environment with a strong knowledge of relevant technologies
  • Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
  • Experience in system administration, network configuration, and troubleshooting
  • Experience in technology operations work
  • Experience in cloud platforms such as AWS, Azure, or Google Cloud
  • Licenses and Certifications:
  • Certification such as CompTIA A+, Network+, or Security+ is a plus
  • Public Cloud certification is a plus


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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