American Express

Manager-Tech Ops Engineering

American Express$120K — $150K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Systems, Computer Science, Information Technology, or related field; advanced degree preferred.
  • 8+ years of experience in software engineering or service delivery.
  • Proficient in managing large-scale, complex technical projects and delivering high-quality results.
  • Strong understanding of distributed systems, algorithms, and relational databases.
  • Experience in recruiting and developing senior-level team members.

Responsibilities

  • Mentor junior and cross-functional teams to promote a culture of excellence.
  • Resolve complex incidents using cross-functional teams for robust solutions.
  • Architect and optimize technology services to ensure scalability and efficiency.
  • Oversee monitoring and troubleshooting of complex systems for optimal performance.
  • Formulate policies and best practices to uphold system integrity and security.
  • Drive innovation and process improvements leveraging new technologies.
  • Collaborate with senior stakeholders to align technology solutions with business goals.

Benefits

  • Comprehensive healthcare coverage.
  • Retirement savings plans with company match.
  • Generous paid time off policies.
  • Career development and educational reimbursement opportunities.
  • Flexible work arrangements.
Full Job Description
Job Description

As a Senior Manager, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express

Responsibilities

  • Mentor junior and cross-functional team of colleagues, fostering a culture of excellence and innovation
  • Resolve complex incidents and problems, leveraging cross-functional teams to implement robust solutions
  • Architect and optimize technology service delivery processes, ensuring scalability and efficiency
  • Oversee the maintenance, monitoring, and troubleshooting of advanced and complex systems to ensure optimal performance
  • Formulate and enforce policies, procedures, and best practices to maintain system integrity, security, and performance
  • Lead large-scale application maintenance projects, including performance tuning, major enhancements, and comprehensive backup and recovery processes
  • Collaborate with senior stakeholders to understand business needs and ensure the alignment of technology solutions with strategic goals
  • Drive innovation and continuous improvement initiatives, leveraging emerging technologies and industry best practices
  • May or may not provide high-level leadership and strategic direction to the technology service delivery team, ensuring alignment with business objectives
  • May or may not recruit, develop, and retain top talent, fostering a culture of excellence and continuous improvement
  • Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives


Qualifications

Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 8+ years of varied experience in software engineering or service delivery.
  • Knowledge of distributed multi-tiered systems, algorithms, and relational databases
  • Knowledge of data structures and associated components to support complex system functionality
  • Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
  • Experience in technology service delivery, application maintenance, or technical support
  • Experience in recruiting, training, and developing senior-level team members
  • Experience in managing large-scale, complex technical projects and delivering high-quality results
  • Experience in leading the design and coding across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
  • Experience in strategic planning and implementing technology service delivery enhancements
  • Proficient verbal and written communication skills.
  • Soft skills - analytical thinking, curiosity, continuous learning and improvement attitude


Preferred Qualifications
  • Certification such as CompTIA A+, Network+, or Security+ is a plus
  • Public Cloud certification is a plus
  • DevOps knowledge for highly available IT infrastructure.
  • Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
  • Building live production APIs and services.
  • Hands-on expertise with application design, software development and automated testing.
  • Experience with relevant business domain related functions.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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