The Team: Career, Co-op & Student Success Centre, Student Affairs

At Toronto Metropolitan University's Career, Co-op & Student Success Centre , we support students and alumni in navigating their academic, personal, and career development journeys. Our team delivers integrated services including career advising, co-operative education programming, employer engagement, and a range of student success initiatives.

We work closely with students to increase awareness of TMU resources, build career readiness, strengthen experiential learning opportunities, and foster meaningful connections between education and employment.

Through innovative programming, partnerships, and student-centred support, we are committed to helping students build the skills, confidence, and experiences needed to succeed during their time at TMU and beyond graduation.

The Opportunity

The Manager, Student Navigation will oversee and coordinate student success strategies including proactive outreach, first-year student transition support and the Student Success Navigator team.

This role collaborates with campus and faculty partners to implement tailored strategies ensuring students are well-supported as they navigate key services, resources, and transitions throughout their academic journey.

This is an exciting opportunity to contribute to student success, belonging, and retention by shaping meaningful first-year experiences and strengthening how students connect with support systems across the university.

Key responsibilities:

• Oversees the delivery of Student Success programs, events and strategies including Navigate TMU and the TMU Readiness Quiz via supervision of the Student Success Navigators, including design, delivery, assessment and evaluation informed by the SA Learning Framework.).
• Monitors and assesses the effectiveness of Student Success programs, events and strategies including tracking, analysis and evaluation of data to identify areas of improvement and demonstrate achievement of key performance indicators aligned with TMU's Academic Plan and the SA Learning Framework.
• Leads the collaboration with and ongoing development of partnerships across the Office of the Vice-Provost, Students (OVPS) and campus-wide to ensure up-to-date information for the Student Success Navigator team and to increase awareness of and engagement with Student Success strategies to prospective and current students.
• Manages and supervises staff, assigns and prioritizes tasks, establishes goals, sets expectations and evaluates performance. Hires, trains, develops and performance manages assigned staff. Monitors performance and provides feedback to staff on performance.
• Assists the Associate Director in the development and execution of tailored strategies to support distinct and emerging needs in OVPS and the Faculties. Develops coordinated responses and action plans to ensure Faculties are supported through consistent engagement with Student Affairs units.
• Coordinates the development of communications and promotional materials for Student Success programs, events and strategies through various outlets (e.g. social media, email, newsletters) in alignment with TMU's brand guidelines.
• Engages with peers in the field nationally and abroad to raise the profile and reputation of the university as a leader in student success and student support. This includes presenting at conferences, events, virtual presentations and online engagement.

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree in social sciences, psychology, education or a related field
• A minimum of 3-5 years of experience in Student Affairs or a related field leading strategies focused on student support, success, transition, and/or resource navigation.
• Experience supervising staff in a unionized environment.
• Knowledge of best practices and the development, implementation and assessment of student success, support and/or retention strategies.
• Experience managing and navigating the needs of multiple stakeholders.
• Strong understanding of research and scholarship in the fields of higher and postsecondary education related to student development and/or student success.
• Ability to utilize methodologies, tools and leadership approaches in the management and development of early career professionals and/or highly effective teams.
• Ability to write and translate data and/or high level research implications to practice and to create reports and proposals for various audiences;
• Strong written and verbal communication skills and the ability to work independently.
• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.

Leadership Competencies

Leaders at TMU are required to demonstrate the following Leadership Competencies:

• Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
• Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
• Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences.
• Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact.
• Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.

Additional Information (MAC)

Position Number(s) 20004354 Reports To Associate Director, Student Success Department Career, Co-op & Student Success,
Student Affairs
Employee Group MAC Vacancy Type Term - This is a current vacancy. Work Location on-campus Start Date ASAP End Date April 30, 2027 Hours of Work 36.25 Grade C42 Salary Scale $69,579 to $111,145 Hiring Salary Range $69,579 to $90,362 TA Specialist - Posting Date June 2, 2026 Application Close Date June 15, 2026

• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform . All information received in relation to accommodation will be kept confidential.