Wonder

Manager, Strategic Sales Communications

Wonder$115K — $122K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Marketing with a focus on Graphic Design and Direct Response
  • Expert-level knowledge of Salesforce (SFDC) and Marketing Automation tools
  • Experience managing a physical goods budget for direct mail
  • Strong creative and data-driven mindset
  • Ability to design campaigns and corresponding assets

Responsibilities

  • Understand and target different Merchant Network business segments
  • Work with senior leadership to execute strategic projects
  • Create 360 playbooks for customer interactions across various channels
  • Manage lead database and enhance contact information
  • Develop winback strategies for high-volume accounts
  • Design nurturing campaigns for cold markets to increase engagement
  • Create effective sales collateral that addresses rep pain points
  • Build and maintain a master acquisition calendar
  • Automate email follow-ups for leads to ensure sustained engagement
  • Implement tools to track and optimize lead interactions

Benefits

  • Competitive salary package including equity and 401K
  • Multiple medical, dental, and vision plans available
  • Additional benefits and perks not explicitly listed
Full Job Description

About The Opportunity

We are looking for a high-energy, creative, and data-driven marketer to bridge the gap between marketing and daily sales execution to drive a strategic plan for the sales team. You will have the budget and creative freedom to deploy direct mail, high-end gifting, and automated digital campaigns that ensure our brand is impossible to ignore.

The Impact You Will Make

  • Marketing Communications: Understand all segments of the Merchant Network business and how to effectively target different audiences based on business need

  • Campaign Execution: Work with senior leadership to understand strategic projects and delivery methods to take quick action on business requests while being able to pivot quickly when plans change

  • Omni-Channel Playbooks: Create a 360 playbook on how to address prospects and existing customers through different channels including Direct Mail 1 Email 1 Call Task. You will work with Ops to ensure reps have pre-loaded tasks in SFDC to take quick action.

  • Data Enrichment: Take ownership of our lead database. You will bridge the gap between having more targets than available contact information by utilizing tools and scrapers to ensure our reps are calling the right people.

  • Winback & Nurture: Own the strategy for Quality Merchant winback campaigns, targeting high-volume accounts that have attrited or gone dark.

  • Targeted Nurturing: Identify non-performing or "cold" markets and design nurturing campaigns. Your goal is to warm up targets so reps spend their time closing, not just prospecting in inefficient territories.

  • Real-World Toolkits: Move beyond generic corporate one-sheeters. You will live in the sales world to create collateral that actually solves rep pain points and speaks the language of our merchants.

  • Acquisition Calendar: Build and maintain the master acquisition calendar, aligning major marketing pushes with seasonal and industry moments.

  • Engage-on-Behalf Strategy: Automate email cadences that appear to come directly from the rep to schedule activations or drive POS steps, ensuring no lead dies from lack of follow-up.

  • Full-Funnel Visibility: Implement and manage tools to track clicks, opens, and website visits. You will be responsible for re-targeting strategies for inbound leads that dont sign on the first pass.

  • Tactical Gifting & Direct Mail: Manage a dedicated budget to design and ship creative direct mail/gifting campaigns (e.g., themed items like football-related teasers or March Madness "blitz" kits) to our top sales targets.

What You Bring to the Table

  • Background: 5+ years in Marketing, specifically with a heavy focus on Graphic Design and Direct Response. You should be able to design a campaign and the assets that go with it.

  • Tech Stack: Expert-level knowledge of Salesforce (SFDC) and Marketing Automation tools

  • The "Scout" Mentality: You are someone who is constantly looking for new tools, better data, and more creative ways to get a prospects attention.

  • Budget Management: Experience managing a physical goods budget (shipping, sourcing, and logistics for direct mail).

Illinois Base Salary: $115,000 - $122,000 per year.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. Youre welcome1and encouraged1to be in the office up to 5 days a week if it works for you.

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidates skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees needs as well as many benefits and perks that are not listed.

About Wonder

World of Wonder Productions is an American production company founded in 1991 by filmmakers Randy Barbato and Portsmouth-born Fenton Bailey. Based in Los Angeles, California, the company specializes in documentary television and film productions, with credits including the Million Dollar Listing docuseries, RuPaul's Drag Race, and the documentary films Mapplethorpe: Look at the Pictures and The Eyes of Tammy Faye. Together, Bailey and Barbato have produced programming through World of Wonder for HBO, Bravo, HGTV, Showtime, the BBC, Netflix, and VH1. World of Wonder is perhaps best known for its contributions towards LGBTQ programming, for which they won an Outfest Annual Achievement Award in 2011. Their most well known LGBTQ production is RuPaul's Drag Race, having managed the career of drag queen and titular host RuPaul for many years before this, eventually producing the franchise alongside the majority of its live shows, podcasts, television specials, and conventions.
Learn more about Wonder
Industry
Founded
2015

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