Primary Purpose: The Manager, Omni Operations / Inventory Systems & NSO Processes will be responsible for the implementation & ongoing development of all inventory systems / processes. This position will also lead all NSO processes, including new store openings, renovations, relocations & closings for NA Retail / Outlet stores & Coffee Shops and Coach International (Travel Retail & Americas region). This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Omni Operations to...

• Responsible for the ongoing management and continuous development of our inventory systems - MIMS (inventory management), PCS (shipment management / tracking), Datascan (physical inventory) and Nedap (RFID).
• In partnership with Inventory Control, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business. Ensure any process variations for different channels / countries are considered.
• Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
• Lead the pilot and rollout process / timeline for new technology while partnering with appropriate business partners to ensure alignment.
• Execute physical inventory process two times each fiscal year, partnering with Inventory Control, Allocation, Loss Prevention, Field Leadership & Datascan. Manage timelines, communication and training, update processes as needed.

• Lead the new store opening, renovation, relocation & closing processes. Act as project manager for each project, coordinating activities with cross functional corporate partners & Field Leadership. Manage the timeline, communication & coordination of activities with the store team. Ensure everyone is clear on roles and responsibilities. Act as the main point of contact for the Store Manager and Multi-Manager.
• For each new project (new stores, renovations, relocations), partner with Architecture, VM and Field Leadership to review floor plans, with a focus on POS / cash wrap placement, backroom layout & overall storage capacity.
• Initiate new store systems set-up with EIM, IT & HR. Ensure set-up is complete in advance of recruiting / hiring processes.

• Manage LMS set-up & updates for each project, partnering with cross functional data owners as needed.

• Responsible for developing / continually evolving NSO processes, procedures, checklists & communication strategy. Gather feedback from corporate & field partners & hindsight each project to define best practices and enable continuous improvement.

• Develop and maintain an expert level of knowledge for all in-store processes, applications and systems.
• Develop and maintain an understanding of the various store network platforms to ensure we are able to partner and advise as needed on the capacity as well as limitations.

• Maintain a strong working knowledge of all policies and procedures.
• Stay current with changes to the business that could necessitate process / policy or reporting updates. Develop and define requirements for the changes necessary to support the business.
• Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
• Maintain a communication calendar for the team to help manage messaging / tasks for recurring activities (in addition to systems updates / newness and project work), lead a quarterly review of LY messages to ensure everything is captured.
• Support on-site execution of the Store Manager Conference, as needed.
• Support Store Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.

The accomplished individual will possess...

• Strong written and verbal communication and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.

• Experience working across many functional areas of a company. Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.

• Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
• Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives and mitigate risk.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Creativity, practicality and ability to deal with complex business matters.
• Superior follow through, organization and customer service oriented.

An outstanding professional will have...

• A Bachelor's degree and 4+ years of relevant work experience. A relevant combination of education and work experience will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office.
• Experience in managing and developing a team.
• Intellectual curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Base Pay Range
$100,000.00-$110,000.00

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.