The Opportunity

The Manager, Specialty Referral Development supports the growth and coordination of Crescent Oral Surgery and four Ontario Endodontic Specialists clinics. This role focuses on strengthening referral relationships, improving alignment across clinics, and increasing internal case retention for specialty services.

As the clinics continue to scale, this field-based role is critical to driving referral growth, reducing external referral leakage, and supporting consistent patient flow while maintaining a strong patient experience.

The Impact You'll Have

Reporting to the Director, Specialty Service Development, this role works closely with Practice Managers, Partners, and clinical teams to scale oral surgery and endodontic services efficiently.

By strengthening referral relationships and reducing external referral leakage, the Manager, Specialty Referral Development will help keep more specialty care within the Dentalcorp network. This drives higher case volume, improved clinic utilization, and stronger internal growth. While delivering faster access, better continuity, and providing a more seamless experience for our patients.

In This Role, You Will

• Build and maintain a targeted referral network of general dentists and healthcare professionals across Ontario
• Conduct regular in-person visits to strengthen referral relationships and awareness of specialty services
• Increase referral volume and internal case retention for oral surgery and endodontics
• Serve as a key liaison between Crescent Oral Surgery, Endodontic Specialists clinics, and the broader network
• Support scheduling optimization, patient flow, and day-to-day operational alignment
• Promote consistent treatment planning standards to improve efficiency and case acceptance
• Identify opportunities for service expansion and increased internal case volume
• Partner with marketing on referral materials, education events, and outreach initiatives
• Track referral activity and performance using CRM tools and dashboards
• Monitor key KPIs including referrals, procedural starts, revenue mix, and patient visits
• Collaborate with Practice Managers and Partners on group-specific performance initiatives
• Escalate operational or performance risks as needed
• Work cross-functionally with field operations, recruitment, and clinical excellence teams

What You'll Bring

• 2-3+ years of experience in business development, referral development, patient coordination, or sales, ideally within dentistry or healthcare
• Proven success driving growth through referrals, case volume, or revenue
• Strong relationship-building skills with dentists or healthcare providers
• Comfort with field-based work and regular travel across Ontario/GTA
• Experience using CRM tools (Salesforce or similar preferred) and performance reporting
• Proficiency with Microsoft Office, particularly Excel
• Strong communication, organization, and follow-through skills
• Results-oriented mindset with a focus on growth and patient experience
• Post-secondary education in Business, Healthcare Administration, Sales, or a related field preferred
• Dental specialty exposure or event/marketing support experience considered an asset

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.