The Home Depot

Manager, Specialty Operations

The Home Depot • $85K — $110K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent in a related field
  • 2+ years of project management or retail operations experience
  • Strong analytical skills for data evaluation
  • Experience in optimizing retail store operations
  • Exceptional communication and stakeholder management abilities

Responsibilities

  • Drive cross-functional initiatives to improve selling effectiveness
  • Analyze financial results and operational issues of initiatives
  • Manage the implementation of new operational initiatives
  • Collaborate with diverse teams for change management solutions
  • Utilize problem-solving methodologies to identify and address challenges

Benefits

  • Opportunity for growth within merchandising and operations leadership
  • Exposure to high-impact initiatives across Specialty categories
  • Minimal travel requirement (less than 10%)
  • Dynamic work environment with regular engagement with stakeholders
  • Potential for shaping customer and associate experiences
Full Job Description
Position Purpose:

Manager, Specialty Operations is responsible for driving cross-functional initiatives that improve selling effectiveness and remove friction from the customer and associate experience across Specialty categories. This role connects strategic priorities with field execution, leveraging analytics, store insights, and pilot learnings to refine processes and scale high-impact solutions. This position offers strong exposure to merchandising and operations leadership, with the opportunity to own highly visible initiatives and expand scope across broader Specialty categories.

Key Responsibilities:
  • Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
  • Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by
  • working with a diverse group of people (store personnel, merchants, other HD companies, non-HD
  • companies, vendors, etc.)
  • Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis,
  • control stores, and other benchmarks. Evaluate the operational issues of initiatives by walking stores,
  • talking to associates, talking to customers and interviewing merchants
  • Project Management: Handle the day to day issues associated with implementing a new initiative. These
  • may include working with store planning, visual merchandising, store and divisional associates
  • Use diverse problem-solving methodologies to understand the fundamental parts of the problems and
  • communicate the solutions effectively


Direct Manager/Direct Reports:
  • Reports to Senior Manager of Pro Business
  • No direct responsibility for supervising others.


Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.


Physical Requirements:
  • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).


Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • 1. Cross-Functional Project Management & Execution
  • Experience managing complex, cross-functional projects or retail operations initiatives
  • 2. Data-Driven Problem Solving & Financial Acumen
  • Strong analytical skills with experience leveraging data, store insights, and financial metrics to diagnose performance gaps and measure business impact
  • 3. Retail Frontline & Customer Experience Optimization
  • Demonstrated experience optimizing retail store operations, improving associate productivity, and enhancing the customer journey
  • 4. Strategic Stakeholder Management & Communication
  • Exceptional communication and stakeholder management skills, with the ability to influence cross-functional partners and present compelling, data-backed business cases
  • 5. Change Management & Field Adoption
  • Experience in change management, specifically in designing operational processes, and creating field training/implementation strategies


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 2


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Strong leadership skills and personal initiative as well as passion for the business
  • Strong communication skills - both written and verbal
  • Ability to work with all levels within an organization and to lead without positional authority
  • Business judgement - broad and general business knowledge and the ability to understand the big picture
  • Strong analytical and problem solving skills including logical, structured thinking and strong quantitative skills

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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