Ford Motor Company

Manager - ServiceNow CMDB, ITOM, ITAM

Ford Motor Company • $115K — $218K *
Dearborn, MI 48126In-Person
Information Technology
11 - 15 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • 12+ years of experience in IT Service Management, with 5+ years in CMDB initiatives.
  • Recommended ITIL v3/4 certification.
  • ServiceNow Certified System Administrator (CSA) or Implementation Specialist (CIS) for Discovery or CMDB preferred.
  • Proven leadership and mentoring skills.

Responsibilities

  • Enforce data standards and maintain data quality within CMDB.
  • Oversee automated asset discovery and service mapping.
  • Track and report on CMDB health metrics focusing on completeness, correctness, and compliance.
  • Manage data integration from third-party sources into the CMDB.
  • Develop and maintain the strategic roadmap for CMDB governance and discovery activities.
  • Mentor the CMDB team and provide training on best practices.
  • Lead the design and implementation of Event Management processes.

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage.
  • Flexible family care days and paid parental leave.
  • Tuition assistance for further education.
  • Employee vehicle discount program.
  • Paid time off for community service and a generous holiday schedule.
Full Job Description
Job Description

The Manager - ServiceNow CMDB, ITOM, ITAM role will be responsible for the following:
  • Data Governance & Integrity: Enforce data standards, naming conventions, and relationship rules across all Configuration Items (CIs) to maintain high data quality.
  • Discovery & Mapping: Oversee automated asset discovery tools (e.g., ServiceNow Discovery) and service mapping to ensure infrastructure components are accurately represented.
  • Health Monitoring: Track CMDB health metrics-focusing on the "3 C's": Completeness, Correctness, and Compliance.
  • Integration Management: Ensure seamless, reconciled data flows from third-party sources and authoritative systems into the CMDB using ETL, REST, and APIs.
  • Audit & Compliance: Provide CMDB reporting and data lineage evidence to support internal and external risk and compliance audits.
  • Stakeholder Collaboration: Partner with Incident, Problem, and Change Management teams to ensure that configuration changes are properly documented and evaluated.
  • Platform Expertise: Hands-on experience with enterprise ITSM/ITOM platforms, particularly ServiceNow (including modules like CSDM and Discovery).
  • Process Frameworks: Strong understanding of ITIL best practices (ITIL 4 Foundation or higher preferred).
  • Data Management Skills: Experience handling large-scale data reconciliation, normalization, and identification rules.
  • Analytical Thinking: Ability to translate complex IT infrastructure requirements into scalable, logical data models.
  • Communication: Leadership and mentoring skills to train technical teams and educate stakeholders on configuration management processes.


Core Requirements

Responsibilities

ITOM | CMDB

Develop and maintain a roadmap and strategic vision for the following activities:
  • CMDB Governance
  • CMDB discovery
  • Data federation
  • Evaluate 3rd party service graph connectors
  • Service mapping
  • CMDB API enhancements
  • CMDB Data maintenance policies
  • Data security and access
  • Oversee incidents and requests for HAM operational tasks
  • Support Cost transparency initiatives
  • Elimination of current technical debt
  • Participate in SN Impact meetings for platform enhancements
    • Review and remediate Health Scan Issues
    • Engage support team for design consultations
    • Contribute to platform accelerators
  • Mentor CMDB team
  • Promote the CMDB onboard new devices
  • Provide training to teams on the use and best practice of CMDB
  • CSDM implementation and support
  • Jira workboard
  • PI Planning

Event Management
  • Oversee design, development and implementation of Event Management
  • Create operational and onboarding documentation
  • Set up standards and guidelines for event management
  • Explore the use of AIOps in event correlation and noise reduction
  • Provide team governance
  • Foster team cooperation with the SRE, Incident Management and CMDB teams

ITAM | Hardware Asset Management (HAM)
  • Create future roadmap for the HAM platform
  • Oversee incidents and requests for HAM operational tasks
  • Promote the HAM platform to onboard new assets and devices
  • Provide training to teams on the use and best practice of HAM
  • Support Cost transparency initiatives
  • Provide HAM Platform oversight for the following teams:
    • End User Devices (HAM/PCR)
    • Software Asset Management (SAM) team

Other Activities
  • Oversee IBM License Metric Tool to provide platform support licensing activities


Qualifications

  • Education: Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Experience: 12+ years of experience in IT Service Management, with 5+ years specifically leading CMDB initiatives or managing configuration processes.
  • Recommended Certifications: ITIL v3/4, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Implementation Specialist (CIS) for Discovery or CMDB.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.


This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Domestic relocation is not available for this position.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

#LI-Hybrid

#LI-PW1

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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