Otis Worldwide Corporation

Manager, Service Ops

Otis Worldwide Corporation$114K — $157K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma required; BA/BS preferred or equivalent experience (7+ years)
  • Proven experience leading a team of technicians
  • Extensive elevator industry experience
  • Strong communication and leadership skills
  • Proficient in computer technology and business acumen
  • Customer service oriented with a dynamic team approach
  • Valid driver's license required for travel within territory

Responsibilities

  • Ensure safety and quality of service for field employees
  • Plan and manage service activities to meet customer and company standards
  • Allocate resources efficiently, including manpower and materials
  • Conduct training for field staff to improve effectiveness
  • Provide technical support to field staff when necessary
  • Authorize and track repair orders for operational efficiency
  • Lead communication and change initiatives for improved service

Benefits

  • Long-term employment contract with a leading company in a stable industry
  • 401(k) plan with generous matching contributions
  • Comprehensive health insurance starting from day one
  • Three weeks of paid vacation plus paid holidays
  • Paid sick leave and wellness incentive programs
  • Life insurance and disability coverage
  • Adoption assistance and parental leave benefits
  • Tuition reimbursement program
  • Recognition awards and performance bonus opportunities
  • Intensive training in technology, processes, and soft skills
Full Job Description
Date Posted:
2026-04-01
Country:
United States of America
Location:
OT353: SJ - Sunnyvale, CA 1070 Commercial Street STE 106, San Jose, CA, 95112 USA

Job Description

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Senior Manager, Service Operations supporting the San Jose area.

On a typical day you will:
  • Ensure field employee safety and quality of service in your territory
  • Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
  • Ensure effective and efficient allocation of available resources such as manpower and materials
  • Conduct field education training with field workforce improve efficiencies, managing route schedules and callback rates
  • Understand how to provide technical support to field staff, either self-provided or redirected to other experts
  • Authorize repair orders and tracking completion lead change toward better efficiency and communication


What you will need to be successful:
  • High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
  • Experience working with a team of technicians is required
  • Leadership experience is required
  • Elevator industry experience is required for this position.
  • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
  • Strong computer and technology skills, business acumen and a passion for customer service
  • Travel is required within your territory, driver's license as required for your territory


What's In it For Me / Benefits:
  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
  • We offer you remuneration in accordance with local standards plus:
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.


Salary Transparency:

The salary range for this role is $114,000 to $157,300. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Apply today to join us and build what's next!.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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