American Express

Manager - Security Services

American Express • $100K — $120K *
Phoenix, AZ 85032In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10 years of relevant experience in military, law enforcement, or physical security.
  • Supervisory experience in security management preferred.
  • Familiarity with electronics and engineering beneficial.
  • Strong communication and managerial skills.
  • Proficiency in handling workplace violence procedures.

Responsibilities

  • Supervise Armed Security Agents and contract security staff.
  • Conduct training sessions for security protocols and policies.
  • Develop and enforce security regulations for emergencies and daily operations.
  • Manage security-related incidents in collaboration with team leaders and labor relations.
  • Investigate security breaches and oversee investigations of incidents.

Benefits

  • Opportunity to work in a pivotal security leadership role.
  • On-call flexibility with a 24/7 rotation for emergency response.
  • Collaboration with local law enforcement and security teams.
  • Engagement in risk assessments and development of security programs.
Full Job Description
Job Description

This position is responsible for assisting the Director-Security Services in providing effective security for American Express facilities, its employees, contractors, visitors and customers. Based in Phoenix, this position will be responsible for the protection of our people and offices in Phoenix, Sunnyvale CA, San Francisco CA, and Minnesota.

Responsibilities

Responsibilities include, but are not limited to:
  • Directly supervising Armed Security Agents (ASA's) and assist in the supervision of contract security staff.
  • Ensure that the staff is kept fully informed of all security policies, procedures and techniques by developing, implementing and conducting training as appropriate.
  • With the Director-Security Services, develop, communicate and enforce security policy rules and regulations covering the handling of both routine and emergency security matters.
  • Assist Team Leaders in managing staff related incidents involving Phoenix region-based colleagues. Work closely with Colleague Labor Relations to manage the risk to colleagues.
  • Supervise the handling of security breaches by assigning and following up on all investigations pertaining to such matters as bomb threats, thefts and other suspicious activities.
  • In conjunction with the Director-Security Services, develop and maintain effective working relationships with representatives of local law enforcement agencies to ensure a high degree of cooperation and support from these agencies when the need arises.
  • Work closely with the local facilities teams to ensure that proper security coverage is provided.
  • Ensure adequate security coverage for special events both within and outside the facility by scheduling staff.
  • Assist Team Leaders in coordinating and managing the ID Badging process (photos, data input, access authorization, etc.) to control and monitor all physical access to facilities.
  • Keep the local Leadership Team apprised of significant issues through the timely preparation of statistical and administrative reports addressing major or impactful security issues.
  • Assist in conducting risk assessments of proposed and existing facilities to design, recommend and implement a security program.
  • The position is on call 24/7/365 and must have strong, effective leadership skills to handle emergency situations to ensure the safety of employees, contractors and visitors on site.
  • Willing to travel to undertake Executive and Event Protection duties; and undertake physical site reviews.
  • Live near Phoenix to be able to respond quickly to Phoenix based incidents.
  • Be a member of the Phoenix Crisis Response Team, managing incidents impacting our people, operations and brand image.


Unique Knowledge & Skills
  • Thorough understanding of all areas of physical and building security including emergency response procedures.
  • Strong communication and managerial skills to effectively supervise and coordinate schedules of contract staff.
  • Excellent inter-personal skills to successfully handle sensitive situations with all levels of management.
  • Have knowledge and experience of Violence in the Workplace procedures and management of Staff Related Incidents.
  • Must be able to build relationships with local business unit leaders and Phoenix Market Executive Team, to ensure acceptance of security policies and procedures for emergency response.
  • Ability to quickly analyze a situation, apply security expertise and act decisively to effectively resolve with available resources.
  • Communicate with business leaders about their security-related business needs.
  • Conduct security audits and physical site reviews (PSRs); write PSR reports.
  • Recommend security equipment and systems for new and existing facilities.
  • Solicit bids, select contractors, and oversee contract work.
  • Provide supervision to contract security officers.
  • Work to improve safety and security, prevent security incidents, and minimize business disruption due to security incidents.
  • Ensure security equipment is working properly.
  • Respond to reports of wrongdoing involving persons and property.
  • In conjunction with team leaders and ASA's, Investigate accidents, injuries, and violence in the workplace.
  • Required to be on call 24 hours a day as part of the Phoenix rotation.


Key Skills
  • Vendor Contract Management
  • Experience in Crisis Management
  • Experience in Executive Protection
  • An understanding of Workplace Violence policy.


Breadth of Responsibility
  • The position is on call 24/7/365 and must have strong, effective leadership skills to handle emergency situations to ensure the safety of employees, contractors and visitors on site.


Autonomy/Problem Solving & Decision Making
  • The Manager must be able to act independently and make effective decisions in the absence of the Director or other members of the Global Security Leadership team during emergency situations.


Qualifications

Minimum Qualifications
  • Previous job experience is required; ideal candidates will have at least 10 years' experience (e.g., military, law enforcement, physical security).
  • Supervisory experience in security management is a plus.
  • Some background in electronics and/or engineering would be helpful.


Preferred Qualifications
  • Bachelor's degree is strongly preferred.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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