Purpose of Position

The Scheduling Manager provides a strong leadership presence to the scheduling teams through regular check-ins, team meetings, and in-the-moment feedback to develop, train, and coach employees to perform their duties more efficiently and effectively while creating a respectful, trusting, and accountable environment.

Tasks and Responsibilities

Creates and achieves departmental goals by coaching, developing and mentoring employees.

Manages employee performance, behavior, and development to mitigate foreseeable risks. Identify and nurture high-performing individuals for succession planning.

Coordinates with Operational Capacity, Maintenance, and EJM teams to ensure the correct number of assets (crews and aircraft) are available to meet demand.

Manages, coordinates, and plans non-standard events with the Operations team which may include traveling for offsite support when necessary.

Provides input and feedback to the Operations and Solutions Managers on the development, testing, and training of all technology initiatives that directly impact the Scheduling Team.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Logistics or Data Analytics

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Service-Oriented
Curiosity
Collaboration
Adaptability
Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)
• Minimum 5 years' experience within the Scheduling department preferred
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Excellent communication skills
• Service oriented approach when interacting with all customers
• Strong decision making skills involving several variables
• Ability to collaborate cross functionally
• Ability to define problems, pinpoint issues, and collect data that establishes facts, and draw valid conclusions
• Ability to manage and adapt to frequent changes and multiple priorities
• Ability to prepare for and successfully facilitate meetings
• Clearly written documentation of events will be required
• Required to work irregular hours and schedules to best fit the needs of the department, including nights and weekends on short notice
• High level of Business Acumen and Strategy Execution skills