Staples

Manager, Sales Ops

Staples$94K — $100K *
US-AnywhereRemote in Framingham, MA
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, or operations
  • Experience in sales operations or sales effectiveness
  • Proficient in program development and analytics
  • Strong analytical and quantitative skills
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks in a fast-paced setting
  • Customer-focused with strong attention to detail

Responsibilities

  • Lead the strategic build of the KPI program in collaboration with Sales Leadership
  • Gather business requirements for the KPI program from Sales teams
  • Develop coaching reports in partnership with Sales VPs and managers
  • Maintain KPI reporting within PowerBI and explore new tools
  • Ensure accurate completion and validation of KPI reporting and analytics
  • Create training materials to educate the field on the KPI program
  • Identify improvement areas and develop long-term action plans
  • Document best practices and tools to enhance Staples' capabilities

Benefits

  • Inclusive culture supported by Business Resource Groups
  • Flexible PTO with 22 days off and 7 paid holidays
  • Online and retail discounts, company match 401(k)
  • Access to physical and mental health wellness programs
Full Job Description
Job Description

Staples is business-to-business. You're what binds us together.

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you'll be doing:
  • Partner across Sales Leadership, and other key stakeholders to lead the strategic build of the Key Performance Indicator program.
  • Work together closely with Sales and Sales effectiveness teams for gathering KPI program business requirements, aligning requirements to the sales process and evaluating effectiveness of KPI selections against expected selling outcomes.
  • Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports.
  • Maintain KPI program reporting environment within PowerBI and continually seek new toolsets available to improve KPI program.
  • Ensure KPI (and associated) reporting, analytics, and final deliverables are accurately completed, thoroughly vetted/validated, and approved according to established schedules and processes.
  • Develop and enhance training materials and additional resources for the field to provide a comprehensive understanding of how their KPI program operates and is reported.
  • Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates; and be accountable to develop and carry out long-term action plans.
  • Participate in establishing and documenting best practices, templates, policies, and tools to promote greater consistency and expand and scale Staples capabilities.


What you bring to the table:
  • Strong analytical and quantitative skills
  • Experience in a fast-growing, dynamic organization
  • Strong written and verbal communication skills
  • Ability to multi-task in a fast-paced environment
  • Excellent partnership, teamwork, and collaboration skills
  • Strong meticulous attention to detail and a strong customer focus
  • Solutions oriented


Qualifications:

What's needed- Basic Qualifications
  • Bachelor's degree in business, finance, and/or operations
  • Experience in sales operations, sales effectiveness, program development, and build, analytics, and finance


What's needed- Preferred Qualifications
  • Experience with Anaplan and Salesforce
  • Proficiency with Microsoft Office
  • SQL Database (Snowflake) management, Alteryx, Power BI, Access DB, SFDC backend


We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Salary range $94k - $100k
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

About Us

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

About Staples

Staples is a retail company that sells office supplies, furniture, technology, and other products to businesses and consumers. The company was founded in 1986 and has since grown to become one of the largest office supply retailers in the world. Staples operates more than 1,200 stores in 26 countries and has a strong online presence. The company is committed to sustainability and has implemented various initiatives to reduce its environmental impact.
Learn more about Staples
Size
61,000 employees
Industry
Founded
1986

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