The Manager, Sales, Americas who will be responsible for leading and managing a growing team of Mid Enterprise reps in the Americas.This team is responsible for a land and expand sales motion focusing on our Mid Enterprise segment.
The Manager will work cross-collaboratively to identify areas of commercial risk as well as areas of expansion within the customer install base. This is done by partnering with all facets of the go-to-market org with an emphasis on alignment between both the leadership of Customer Solutions as well as Sales Management.
You'll Spend Your Time:- Forecasting the renewal/expansion rates in quarter as well as the out quarters to upper management and members of the executive team on a weekly basis
- Forecasting new business in SME throughout the region.
- Partnering with Sales Operations to iterate on the design, performance and scale of your team
- Partnering with the business to identify ways of improvement and optimization of your Salesforce and other tooling
- Collaborating closely with our core Sales Management and Leaders in the Customer Success org to identify new business or upselling opportunities
- Run weekly internal, customer status meetings to identify, discuss, and resolve any risk in the new business or renewal of customers.
- Run quarterly talent assessments as well as QBRs for your team
- Join customer calls to help Reps close business when additional and high level involvement is necessary
- Contributing to the iterative improvement of our sales process, tone and approach, and informing the way we develop our internal tooling to help you work efficiently and effectively
What You'll Need:- Minimum of 2+ years managing a team of multiple sales reps at a given time, ranging from entry level to senior roles
- Proven sales experience as an Account Manager, Key Account Manager, Sales Account Manager, Renewals Manager, or similar role
- Success performing above and beyond in terms of new business and expansion of customers in a rapidly evolving and fast-paced environment
- An understanding of the software development lifecycle and the ability to articulate how a developer tooling product might fit in
- A track record of identifying and executing on remediation plans when a renewal is in jeopardy
- To understand people: what makes them tick, what their attitude is to us, when they're most likely to want to buy
- To be organized, rigorous, and a love of process improvement
#LI-WR1
We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!
Benefits & Programs- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
