About the role:The
Manager, Risk, Disputes at 8am serves a key role in ensuring our Dispute Defense team is consistently achieving positive results for our clients and keeping our company's exposure to chargeback risk and fraud low.
What you'll do:- Manages and monitors the Dispute Defense team in order to uphold our excellent client service.
- Works with our clients to help them dispute chargebacks.
- Performs collections when our customer loses a chargeback case.
- Ensure all chargeback responses are submitted within industry timeframes.
- Manage workload of the team.
- Reporting on win percentages.
- Helps the team monitor chargeback ratios and manage chargeback reduction plans.
- Collaborative work with our processing partners on vision and process alignment.
- Focus on evolving processes and eliminating manual workflows.
About you:- Bachelor's Degree required.
- "Can-do" attitude that is always willing to go above and beyond their everyday tasks.
- Strong attention to detail and organizational skills.
- Ability to excel in a collaborative, team environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Office Suite of tools (Gmail, Drive, Sheets, Docs).
- AI forward in automating process work flows.
- Strong background and understanding of the chargeback process and industry regulations.
- Experience in managing a high functioning team.
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Additional InformationThe annual salary range for this position is $80,000 to $100,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
