WHAT YOU'LL DO:- Define and evolve key metrics across customer health, engagement, retention, and expansion-and ensure they actually drive behavior
- Deliver clear, opinionated insights and recommendations that inform strategy and planning (not just surface data)
- Conduct deep-dive analyses to uncover trends, risks, and opportunities across the customer lifecycle
- Partner with leadership to design and refine segmentation, coverage models, and engagement strategies
- Identify gaps in how we operate across TCX and Customer Success, and drive alignment on how to improve
- Leverage automation and AI-driven insights to accelerate analysis, improve forecasting, and surface recommendations faster
- Collaborate with RevOps and Systems teams to ensure tools support strategic goals-without owning system administration or execution
THE SKILLSET YOU'LL BRING:- Strong analytical and strategic thinking skills-you don't just report on data, you form a point of view and push for action
- Experience supporting Customer Success, Technical Customer Experience, or post-sale functions in a high-growth environment
- Proven ability to influence senior stakeholders and challenge thinking when needed-you're a partner, not an order-taker
- Comfort operating in ambiguity and helping define structure where it doesn't yet exist
- Ability to connect the dots across data, customer behavior, and business outcomes
- Familiarity with modern data tools, automation, and AI-enabled workflows-you know how to use them to move faster, not just build more
- Low tolerance for busywork-you prioritize high-impact problems and focus on what actually moves the business
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate's experience and qualifications, and location.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
The base pay range for this role is $202,680 - $335,000 per year.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
