OverviewThe Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.
Responsibilities
- Logistics & Transportation:• Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.• Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.• Coordinate with carriers and vendors to maintain service quality and mitigate risk.
- White Glove Service Management:• Lead and support white-glove teams responsible for: ◦ Rack installation in data centers.◦ Delivery and staging of components such as servers, cabling, and network hardware.◦ Debris removal and site cleanup post-installation.◦ Conduct site surveys and risk assessments for new data center projects.◦ Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs.◦ Ensure compliance with industry regulations, security standards, and contractual obligations.
- Team Leadership & Operational Excellence:• Recruit, train, and mentor white-glove service teams.• Foster a culture of safety, accountability, and operational excellence.• Coordinate scheduling and resource allocation for multiple concurrent projects.• Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.• Monitor service performance, identify improvement opportunities, and implement corrective actions.• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
- Customer Experience:• Act as the primary point of contact for clients during delivery and installation projects.• Ensure professional on-site conduct and timely resolution of customer inquiries.• Provide proactive communication and status updates to internal and external stakeholders.
- Performs other duties as assigned
- Complies with all policies and standards
- The wage range for this position is $105,720-$158,850 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.
Qualifications
Education• Bachelor's Degree (required)
Experience• 6+ years of experience in service delivery, logistics, or data center operations (required)
Knowledge, Skills, and Abilities• Proven expertise in managing high-value shipments and white-glove services. High• Strong knowledge of rack installation, cabling, and data center infrastructure. High• Excellent leadership, communication, and problem-solving skills. • Familiarity with ISO, OSHA, and TAPA standards. High• Experience with risk assessment and site survey protocols. Medium• Proficiency in project management tools and reporting systems. Medium
