Crown Holdings

Manager, Quality Assurance

Crown Holdings • $80K — $110K *
Toronto, ON M3C 0E3In-Person
Manufacturing & Automotive
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Quality or Project Management preferred
  • 5-7 years' experience in a high-speed manufacturing environment
  • 5+ years overseeing Quality Management Systems
  • 3 years of supervisory experience
  • Strong knowledge of SPC, Six Sigma, and Lean Manufacturing
  • Willingness to travel approximately 10% of the time (overnight possible)
  • Experience in the packaging industry and ISO background preferred

Responsibilities

  • Accomplish HR objectives by managing recruitment, training, and employee performance
  • Provide strong customer service support to external clients
  • Contribute to strategic quality plans and operational objectives
  • Conduct hazard analyses and develop quality assurance plans
  • Establish product specifications and validate quality processes
  • Maintain product quality through audits and collaboration on product development
  • Prepare quality documentation and reports based on trend analysis

Benefits

  • Opportunities for professional development and education
  • Exposure to varying operational challenges and strategic planning
  • Dynamic work environment in both plant and office settings
  • Collaboration with cross-functional teams and leadership
  • Potential for involvement in industry practices and standards
  • Ability to make a tangible impact on product quality and customer satisfaction
Full Job Description
Job Description:

Job Accountabilities

Duties And Responsibilities:

Reporting directly to the Plant Manager, the Quality Assurance Manager responsibilities would include, but not be limited to, the following:
  • Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Working with external customers by having a strong customer service presence and delivery
  • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change
  • Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures, monitoring inventories
  • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
  • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
  • Updates job knowledge by studying trends and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
  • Performs other job-related duties as required or assigned


Job Requirements

Qualifications:

In addition to the specific responsibilities listed above, the ideal candidate will possess the following:

Minimum Requirements
  • Bachelor's degree preferably in Quality or Project Management
  • Five to seven year(s) experience in a high-speed manufacturing environment
  • Minimum five (5) years hands-on experience in a manufacturing environment with prove Quality Management System oversight capability
  • At least three years of proven supervisory experience.
  • Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability
  • Excellent grasp and understanding of SPC (Statistical Process Control). Six-Sigma, Lean Manufacturing
  • Approximately 10% overnight travel
  • Preferred Requirements
  • Packaging industry experience
  • ISO background


Competencies
  • Effective written, verbal and interpersonal skills. Ability to communicate with all levels of plant personnel and company management
  • Strong administrative, organizational and supervisory skills
  • A thorough understanding of Product Development concepts, material properties, and finished product requirements
  • A thorough working knowledge of external customer requirements, processes, and expectations
  • Able to professionally interact with customers whether face-to-face, verbal via telephone or written communication via emails or formal correspondence
  • A thorough understanding of common quality and problem solving tools including Statistical analysis, Pareto charts, Gauge R&R, PFMEA, Process Capability, and Histograms
  • A thorough understanding of Continuous Improvement and Lean Six Sigma principles
  • A thorough understanding of equipment engineering/installation/modification concepts
  • Strong knowledge of investigations, problem solving and corrective action implementation
  • Ability to lead and manage all aspects of quality control process
  • A thorough working knowledge of the processes involved in manufacturing beverage cans
  • Must have process improvement and strategic planning skills
  • Ability to be observant and analytical, strong focus and attention to detail, thoroughness and dealing with complexity
  • Good personal interactive skills are essential for the training, coaching and leading plant hourly and management teams in the Quality Management realm
  • Ability to interface with corporate engineering and customers, concerning quality and process capability.
  • Analytical skills must be highly developed with an ability to objectively evaluate data and perform statistical analysis.
  • Excellent technical writing skills required to provide reports to create, maintain and update numerous written documents outlining and detailing all planned goals, protocols, procedures, processes, solutions and results related to implementation and monitoring of quality assurance measures.
  • Complete multiple projects with deadlines while performing regularly assigned duties.
  • Ability to work independently or with a team.
  • Strong problem solving skills through an individual and/or collaborative approach.
  • Must be able to look at new solutions and "think outside the box."
  • Effective leadership skills such as conflict resolution, communication, decision making, etc.
  • Demonstrated employee relations skills and the ability to motivate people.
  • Excellent time management and project maintenance skills as well as the ability to multi-task.
  • Excellent oral and written communication skills.
  • Experience with computer software and working knowledge of various computer programs (Excel, Word, Access, Minitab, KMS, SAP, ETQ, etc.)
  • Physical Requirements
  • While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl
  • The associate may lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus


Working Conditions
  • Generally works in a plant environment but will be required to perform some job duties inside a typical office setting
  • While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic
  • The associate may be exposed to a wide range of temperatures
  • The noise level is frequently loud

About Crown Holdings

Crown is a metal packaging technology. With operations in 41 countries employing over 21,900 people and net sales of $8.5 billion, they provide global breadth as well as regional expertise. They're also proud of their World-Class Performance standards and the innovations provided to the industry from their technology centers. Founded in 1892.

Crown Holdings Careers

Join the dynamic team at Crown Holdings, a global leader in packaging solutions, where innovation meets expertise in every can, bottle, and package we create. With a commitment to sustainability and excellence, Crown Holdings offers unparalleled job opportunities in an environment that fosters growth and leadership.

Work You’ll Do

At Crown Holdings, you’ll be part of a culture that values diversity and innovation. Our team is dedicated to developing solutions that not only meet but exceed the needs of our customers worldwide. Whether in engineering, marketing, finance, or manufacturing, every position at Crown Holdings contributes to our global success.

Explore Professional Growth and Development

Crown Holdings is not just a company; it's a place where careers are nurtured, and ambitions are realized. Our employees are provided with robust training programs and endless opportunities for professional growth through leadership development and skills enhancement initiatives.

Join Our Inclusive Team

We believe that our strength lies in our diversity. Crown Holdings is committed to creating a workplace where all employees can thrive. Our inclusive culture encourages teamwork and innovation, ensuring that everyone’s voice is heard and valued.

Internship and Employment Opportunities

Kickstart your career with Crown Holdings through our internship programs designed for students and recent graduates eager to make a mark in the packaging industry. These opportunities provide a platform to develop your skills, work on real projects, and network with industry leaders.

Benefits of Working at Crown Holdings

Choosing a career at Crown Holdings means more than just a job. Our employees enjoy a range of benefits designed to support their professional and personal lives, including health and wellness programs, competitive retirement plans, and comprehensive health insurance.

Hiring Process

Our hiring process is designed to identify and recruit the best talent. From the initial resume submission to the final interview, each step is an opportunity to showcase your skills and fit with Crown Holdings’ values and vision. We seek passionate, curious, and solution-driven team players who are ready to innovate and lead.

Stay Connected

Join the Crown Holdings team and be part of a company that is shaping the future of packaging. Search open positions that match your skills and interests on our Jobs page. We look for individuals who are ready to drive innovation and growth within the industry.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences.

Networking and Career Advancement

At Crown Holdings, networking and professional development are part of our everyday environment. We encourage our employees to connect, share, and learn from each other, fostering a community of growth and learning. Join Crown Holdings, where your career is an adventure in innovation, leadership, and growth. Explore the opportunities and discover how you can make a difference in the world of packaging.
Learn more about Crown Holdings
Size
26,000 employees
Market Cap
$9.8 billion
Industry
Food & Beverages
Net Income
$579 million
Founded
1892
5 Year Trend
+6.6%
Revenue
$11.5 billion
NASDAQ
CCK
* Ladders Estimates

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