Title and Summary

Manager, Publisher Delivery - Mastercard Commerce Media

Overview

Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We leverage our unique advantages in data, personalization, incentives, and optimization, in addition to our global expertise and scale, to efficiently acquire high value new customers, drive engagement and desired behaviors, and build customer loyalty.

We are looking for a Manager for our newly launched Commerce Media business, a new media network enabling advertisers to provide highly targeted offers and ads to consumers through publishers. Commerce Media is one of our fast-growing businesses within this group at the intersection of commerce, data and digital experiences, focused on performance oriented solutions. The manager will drive and manage the deployment and integration with Publishers across industries.

This role is accountable for publisher success, operational readiness, service performance, escalation management, platform adoption, and ongoing optimization of publisher outcomes.

What will you do?

Launch & Operational Readiness
• Own operational readiness activities for publisher launches, integrations, platform enhancements, and major changes.
• Coordinate readiness across Product, Engineering, Operations, Finance and Commercial teams.
• Ensure publishers are prepared to successfully transition into ongoing operations and support.
• Identify and escalate risks that could impact publisher experience, delivery, revenue, or operational performance.

Publisher Success & Performance
• Serve as the primary operational contact for assigned publishers.
• Develop a deep understanding of publisher business goals, operational processes and performance drivers.
• Monitor and improve publisher operational health, integration of health, service levels, and platform adoption.
• Analyze data and insights to identify risks, optimization opportunities, and growth potential.
• Own the collection, prioritization and communication of publisher feedback, translating operational and strategic needs into actionable product recommendations.

Service Delivery & Escalation Management
• Own operational issue management and coordinate resolution of publisher-impacting issues.
• Drive cross-functional collaboration across Product, Engineering, Operations, Finance and Commercial teams.
• Ensure timely communication, issue resolution and stakeholder management throughout escalations.

Operational Excellence & Scale
• Improve support processes, operating procedures, and service delivery standards.
• Identify opportunities to improve efficiency, automation, and scalability.
• Convert publisher feedback, operational insights and performance trends into recommendations for process and product improvement.
• Help mature Mastercard Commerce Media's publisher support model as the platform grows.

All About You:
• Experience in customer support, service delivery, account operations, publisher operations, partner management, technical account management, or related roles in retail media, SSP or platform.
• Proven ability to manage complex customer or partner relationships and drive measurable business outcomes.
• Strong analytical skills with experience using data and insights to identify opportunities, risks, and performance improvements.
• Strong stakeholder management skills with the ability to work across Product, Engineering, Operations, Finance, and Commercial teams.
• Excellent communication skills and the ability to present recommendations and insights to both operational and business stakeholders.
• Experience within digital advertising, commerce media, retail media, publisher ecosystems, ad tech, or related industries preferred.
• Self-starter with a strong sense of ownership, accountability, and continuous improvement.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
New York City, New York: $156,000 - $265,000 USD

Arlington, Virginia: $150,000 - $254,000 USD

Purchase, New York: $150,000 - $254,000 USD