The Manager, Property Claims & Valuations is responsible for overseeing hazard insurance claims, property valuation activities, inspection processes, and related vendor operations across the mortgage servicing portfolio. This role serves as a key liaison between servicers, vendors, carriers, and internal stakeholders to ensure timely claims resolution, accurate property valuations, effective risk management, and compliance with investor, regulatory, and company requirements. The Manager will monitor portfolio trends, resolve exceptions, oversee FEMA and municipal activities affecting collateral, drive operational reporting, and support process improvements that enhance portfolio performance and mitigate servicing risk. Strong analytical, operational, and stakeholder management capabilities are essential to successfully manage claims and valuation workflows in a fast-paced environment.
Essential Duties- Coordinate hazard insurance claim activity between loan servicers, insurance claim vendors, carriers, and other applicable parties to support timely filing, status monitoring, loss draft reconciliation, disbursement tracking, and claim resolution.
- Review claim files, servicing comments, vendor updates, and supporting documentation to identify outstanding items, missing information, processing delays, and exceptions requiring escalation.
- Maintain accurate loan-level records related to hazard claims, property valuations, exceptions, and aging inventory to support portfolio oversight, audit readiness, and management reporting.
- Prepare recurring and ad hoc reporting on claim status, valuation pipeline volume, exception trends, aged items, and portfolio valuation changes for management review.
- Partner with servicing operations, asset management, default, insurance, and vendor management teams to resolve issues, improve workflows, and support risk mitigation efforts.
- Ensure activities are performed in compliance with investor, insurer, servicing agreement, regulatory, and company policy requirements. Oversee FEMA inspection activity for impacted properties, including inspection order management, review of findings, coordination of follow-up actions, and integration of results into claims resolution strategies.
- Oversee municipal activity for impacted assets, including vendor coordination, status monitoring, documentation review, approval support, and follow-up to ensure timely execution and alignment with claims, servicing, and risk management requirements.
- Monitor property value variances across the servicing portfolio by comparing valuation results, valuation history, broker price opinions, appraisals, and other available loan-level data.
- Research and resolve valuation exceptions by analyzing servicing system data, investor reporting, property-level information, third-party valuation results, and communicate findings to appropriate stakeholders.
- Manage inbound valuation orders for mortgage loans, including vendor assignment tracking, milestone follow-up, turn-time monitoring, receipt review, and completion status updates.
- Validate valuation orders and completed reports for alignment with internal requirements, servicing timelines, and applicable investor or agency guidelines.
Qualifications- Minimum of 7 years of experience in mortgage servicing, loan operations, default servicing, claims administration, property valuation, risk management, or a related function.
- Experience working with third-party servicers, insurance claim vendors, inspection providers, appraisal management companies, or other external service partners.
- Knowledge of hazard insurance claims, property inspections, property review, valuation workflows, exception management, and portfolio risk considerations.
- Ability to review servicing records, claim documentation, valuation reports, inspection findings, and investor or agency requirements with a high degree of accuracy and sound judgment.
- Strong analytical, organizational, and problem-solving skills, with the ability to identify trends, assess risk, and escalate issues appropriately.
- Proficiency in Microsoft Excel and other tools used for reporting, workflow management, exception tracking, and data analysis.
- Demonstrated ability to manage multiple priorities, coordinate across stakeholders, and support operational controls in a deadline-driven environment.
- Bachelor’s degree in finance, business, real estate, accounting, risk management, or a related field is preferred.
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
