Title and Summary

Manager, Program Management, U.S. Consumer Acquisition and Engagement (CAE)

Overview

MasterCard Consumer Acquisition and Engagement (CAE) provides a wide range of loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs. These solutions enable issuers to reward cardholders driving overall card usage, retention and brand preference.

The U.S. CAE team is a highly collaborative organization, and this role will interface with various roles and disciplines within North American and global teams to serve our clients.

The core objectives of the role are:
• Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
• Strategically grows client business through identifying pain points and providing additional loyalty solutions
• Represents Mastercard as the "One Voice" (primary contact). Lead resource at Mastercard to manage and oversee the customer's Rewards and cardlinked Offers programs.
• Oversight on the operations including cross-functional team members
• Primary contact and point of escalation for any issues
• Provides thought leadership and strategic direction for partner
• Manages and prioritizes product backlog in partnership with partner
• Monitors, manages and reports on program KPIs and conducts QBRs with partner

Role
• Build and maintain strong, long-lasting customer relationships developing a trusted advisor relationship with US Rewards and Cardlinked Program Partners and Mastercard stakeholders such as customer account managers (CAM/USMD), Data & Services, customer delivery, implementation and operations teams
• Supports all aspects of clients Rewards and Cardlinked Offers programs which includes program & solution design, program revenue attainment, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Supports and develops business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention and increase account revenue
• Supports internal financial planning and budgeting for a portfolio of accounts, measuring and managing account performance against KPIs
• Managing internal and external relationships to ensure the client's needs are consistently and accurately relayed throughout the organization to aid in product development ideation
• Participates in internal account planning with US Merchant Development (USMD), Data & Services and Customer Account Managers (CAMs) contributing to product planning sessions to build awareness and knowledge and identify opportunities for growth
• Maintains account budgets and forecasts and is responsible for establishing and monitoring revenue projection goals
• Drives and maintains high customer satisfaction ratings that meet company standards

All About You
• Solid experience managing external consumer and/or merchant loyalty programs
• Previous rewards or card linked offers, marketing or related digital marketing experience preferred
• Demonstrated ability to successfully manage and sell to a large client or cluster of clients
• Payments and Loyalty experience recommended
• Experience in developing and fostering customer relationships as a trusted partner and thought leader
• Demonstrated ability to act with a persistent and relentless sense of urgency
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
• Excellent listening and presentation skills
• Bachelor's degree, advanced degree or equivalent preferred
• Travel Required ~30%

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
Purchase, New York: $150,000 - $254,000 USD