10+ years in UX or product research leadership with end-to-end program ownership.
Proven ability to connect qualitative and quantitative data to influence product roadmaps.
Expertise in diverse methodologies including surveys and longitudinal studies.
Comfortable in high-level governance discussions with senior leadership.
Experience in setting up and managing research request processes across multiple teams.
Knowledge of modern AI tools and their responsible application in research.
Skilled at coaching non-researchers on effective research practices.
Responsibilities
Set and communicate the vision for product research across Benevity.
Act as a strategic partner in research rather than a passive executor.
Lead and expand the research team as demand increases.
Include evidence in executive decision-making by participating in steering committees.
Shape the product roadmap through active involvement in planning discussions.
Field and prioritize research requests from various internal teams.
Ensure diverse perspectives are represented in research outputs.
Benefits
Opportunity to build a high-impact research function in a purpose-driven organization.
Access to cutting-edge AI tools integrated into research workflows.
Work collaboratively with cross-functional teams on product decisions.
Engage with senior leadership on impactful decisions that drive the company forward.
Full Job Description
Benevity's product research practice bridges the real-world experiences of employees, nonprofits, and impact leaders with our product vision. As the Product Research Lead, you will own and evolve this practice end to end, leading both current strategy and shaping the team that grows around it. Sitting at the intersection of insights and execution, you will field research requests across the company, integrate AI directly into research workflows, and ensure evidence shapes our product roadmap. This senior position offers a unique opportunity to build a modern, high-impact research function within a purpose-driven organization.
What you'll do:
Set the vision, standards, and operating rhythm for product research across Benevity
Run the practice as an active, relied-upon strategic partner rather than a passive request queue
Lead the research function today while shaping and growing the team as demand builds
Sit on steering committees and governance forums to bring evidence into executive decisions
Participate in product planning and prioritization conversations so research directly shapes the roadmap
Field and prioritize research requests across client success, marketing, operations, and nonprofit teams
Represent the diverse voices of employees, nonprofits, and impact leaders to senior leadership
Redesign research workflows so AI handles high-volume synthesis, tagging, and pattern-finding while human judgment guides interpretation
Establish guardrails for AI usage to maximize research speed while mitigating risks and verifying outputs
Build, maintain, and manage custom AI skills mapped to each phase of the product development lifecycle
