Capital One Financial Corporation

Manager, Process Management

Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in process management, risk management, or project management roles.
  • 5+ years in cross-functional environments with effective stakeholder management.
  • 3+ years of team leadership experience.
  • 1+ year of hands-on SQL experience for data analysis.
  • Familiarity with Lean Six Sigma tools and Agile methodologies is a plus.

Responsibilities

  • Lead and inspire a team to enhance process performance.
  • Analyze KPIs and data to drive risk mitigation strategies.
  • Utilize data-driven problem-solving to address complex issues.
  • Engage stakeholders and foster collaboration across teams.
  • Conduct regular risk governance and assessments.
  • Manage Business Continuity Planning for processes.
  • Engage in strategic planning to execute high-impact initiatives.

Benefits

  • Hybrid work environment with 3 days in the office.
  • One-time Work From Home allowance to create a comfortable workspace.
  • Comprehensive health benefits covering spouses and dependents.
  • Up to $3,000 in mental health coverage per year.
  • Tuition subsidies of up to $5,000 annually.
Full Job Description
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Process Management

Your Responsibilities:
  • Lead and inspire a small team to achieve excellence in process performance and continuous growth, while directly owning critical business processes to drive improvements, manage risk, and continuously evaluate the effectiveness of our controls.
  • Analyze process health using KPIs and data, translating complex findings into compelling narratives to influence senior leaders and drive actionable risk mitigation strategies.
  • Apply a robust, data-driven problem-solving approach to identify the root cause of complex issues, process breakdowns and continually enhance operational effectiveness to mitigate risk.
  • Lead stakeholder engagement efforts and utilize exceptional communication, teamwork, and influence skills to partner effectively with product, analytics, data, and compliance teams, fostering team alignment and driving process success.Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management and audits
  • Manage Business Continuity Planning for applicable processes
  • Engage in strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact


Basic Qualifications:
  • At least 5 years of experience working in process management, risk management, continuous improvement or project management roles.
  • At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
  • At least 3 years of experience leading a team
  • At least 1 year of hands-on experience using SQL for data querying, analysis, and reporting.


Preferred Qualifications:
  • Experience using Lean Six Sigma tools & methodology
  • Experience working in the Financial Industry
  • Experience working in an Agile workplace environment


Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ

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