Scotiabank

Manager, Payments Incident Response, Global Transaction Banking (Scarborough/Toronto)

Scotiabank • $90K — $110K *
Scarborough, ON M1B 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration, engineering, computer science, or related field.
  • 3+ years of experience in payments operations or incident management.
  • Proven knowledge of high-value payment systems such as wire transfers, SWIFT, and ISO20022.
  • Solid understanding of low-value payment methods like ACH, EFTs, and cheque processing.
  • Strong analytical skills with a data-driven approach to decision making.
  • Spanish fluency is a plus.
  • Relevant certifications (ITIL or PMP) are advantageous.

Responsibilities

  • Support the incident response process for payment applications by identifying and resolving incidents quickly.
  • Communicate effectively with clients and stakeholders during incidents to maintain trust.
  • Identify and quantify operational changes to enhance payments resiliency.
  • Implement enhancements to optimize processes and technologies related to payment systems.
  • Collaborate with cross-functional teams for improved operational efficiency.
  • Conduct post-incident reviews and track action items for continuous improvement.
  • Manage tasks under the Problem Management Governance program to strengthen payment platform reliability.

Benefits

  • Flexible benefit programs catering to family, financial, physical, mental, and social health needs.
  • Opportunity for hybrid work within a 24/7 operational model.
  • Participation in a culture that values holistic well-being.
  • Encouragement for applicants with closely related experience to apply, fostering diversity in recruitment.
Full Job Description
Requisition ID: 270873

Purpose
The Manager, Payments Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting, and testing preventative measures as well as executing effective recovery strategies and tactics in the event of a payment systems outage. The payments resiliency framework supported by this individual and team will be responsible for safeguarding the bank's critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. In the event of an outage, this individual will support a cross functional team towards executing containment and recovery playbooks (that are part of the resiliency framework) to mitigate bank and customer impact.

What You'll Do
  • Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents.
  • Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
  • Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
  • Supports the implementation of critical enhancements to the people, process and technologies to optimize business, operations and technology resiliency of our payment systems and services.
  • Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
  • Develop a deep understanding of the end-to-end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
  • Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
  • Track and manage action items under the Problem Management Governance program, ensuring clear accountability and timely follow-up. Leverage insights from incidents to drive continuous improvement and strengthen the reliability, stability, and resiliency of GTB payment platforms.
  • Operates day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.


What You'll Bring:
  • Spanish fluency is considered an asset.
  • Bachelor's degree in business administration, Engineering, Computer Science or related field.
  • 3+ years of experience in payments operations, incident management, or related field.
  • Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
  • Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
  • Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and underdevelopment.
  • An Agile mindset with a focus on delivering business value associated with operations transformation.
  • Experience in related Payment's operations or other areas of capital markets including FX, reconciliation, settlement.
  • Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
  • Proven leadership, collaboration, and presentation skills with broad audience of stakeholders.
  • Certification in relevant areas such as ITIL or PMP is a plus


Working Conditions:
  • Works in a hybrid, office-based environment within a 24/7 operational model; non-standard hours are a regular requirement
  • Participates in on-call rotations, including after-hours, weekend support, and occasional shift work
  • Responds to high-severity incidents outside business hours and may work extended or irregular hours to ensure timely service restoration and platform resiliency


Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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