Manager, Outbound Sales Development

Block, Inc

$129K — $177K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in Sales Development, Business Development, or outbound sales, including 1+ year in a leadership role
  • Track record of leading high-performing teams to exceed outbound pipeline targets
  • Expertise in outbound selling techniques, including cold calling and multi-channel outreach
  • Proven ability to build, coach, and scale urgent, disciplined teams
  • Analytical mindset with skills in forecasting and process management
  • Strong communication skills with a commanding leadership presence

Responsibilities

  • Own the strategy and improvements for outbound pipeline generation
  • Deliver consistent performance in pipeline and conversion metrics
  • Refine outreach techniques through review of cold calls and emails
  • Identify funnel efficiency gaps and implement fixes
  • Train the team on effectively positioning the company's offerings
  • Manage pipeline forecasting and provide insights to leadership
  • Collaborate with teams on target accounts and outbound strategies
  • Experiment with and scale effective messaging and channels

Benefits

  • Remote work options
  • Comprehensive medical insurance
  • Flexible time off policies
  • Retirement savings plans
  • Modern family planning benefits
Full Job Description
You will oversee a team of Business Development Representatives focused on creating exceptional first interactions, executing high-quality outbound prospecting, and delivering predictable top-of-funnel pipeline for our Sales organization.

This is a role for leaders who operate with speed, intensity, and precision. You'll shape outbound strategy, enforce a high-performance culture, and raise the bar on execution across messaging, sequencing, qualification, and funnel conversion. You'll partner closely with Sales, Marketing, and Sales Ops to ensure our outbound motion is targeted, competitive, and consistently producing high-velocity results.

We're building a team that competes hard, moves fast, and wins - and your leadership will set the tone.

You will:

Outbound Strategy & Execution
  • Own the outbound engine: Define and drive the strategy, execution, and continuous improvement of outbound pipeline generation.
  • Exceed pipeline targets: Consistently deliver strong SQL, meeting, and conversion performance with high-quality output.
  • Sharpen outbound execution: Review cold calls, emails, and cadences to refine talk tracks, personalization, sequencing, and objection handling.
  • Improve conversion: Identify funnel gaps, diagnose root causes, and implement changes that increase meeting quality and downstream pipeline conversion.
  • Competitive positioning: Train the team to position Square's integrated ecosystem as the modern, efficient, high-value alternative in the market.
  • Forecasting & reporting: Own pipeline forecasting and deliver clear, data-backed insights to Sales leadership.
  • Territory and ICP alignment: Collaborate across Sales, Marketing, and Sales Ops to refine ICP, prioritize accounts, and optimize outbound coverage.
  • Experiment & scale: Test new messaging, channels, and tactics. Operationalize what works; eliminate what doesn't.

Leadership & Team Development
  • Develop elite outbound talent: Coach and mentor BDRs across call execution, active listening, objection handling, and qualification discipline.
  • Build a performance culture: Create a metrics-driven environment grounded in accountability, consistency, and continuous improvement.
  • Operational excellence: Implement scalable onboarding, coaching frameworks, and performance management systems that support rapid growth.
  • Cross-functional alignment: Partner closely with Sales Enablement and Marketing to ensure outbound campaigns and plays land with precision.
  • Data-driven management: Use Salesforce, Outreach, and analytics tools to inspect activity, monitor conversion trends, and drive targeted coaching.

You have:
  • 3+ years in Sales Development, Business Development, or outbound sales, including 1+ year in a leadership or coaching capacity.
  • Proven track record of leading high-performing teams that exceed outbound pipeline targets.
  • Deep expertise in outbound motions-cold calling, sequencing, messaging, objection handling, and multi-channel outreach.
  • Demonstrated ability to build, coach, and scale high-output teams that operate with urgency and discipline.
  • A data-first mindset with strong forecasting, operational rigor, and process-management skills.
  • Exceptional communication and leadership presence-you set clear expectations, rally teams, and drive results

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $129,000 - $177,400

Zone B: $119,900 - $164,900

Zone C: $113,600 - $156,200

Zone D: $103,200 - 141,900

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

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