MaerskSealand

Manager - Operations

MaerskSealand • $80K — $85K *
Clarksburg, WV 26301In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in logistics or operations management
  • Strong supervisory skills with experience in managing on-site staff
  • Ability to work independently with minimal supervision
  • Excellent communication and customer service skills
  • Proficient in using GPS technology for dispatching

Responsibilities

  • Develop and maintain relationships with vendors and contractors
  • Ensure timely resolution of shipping discrepancies and in-home damage claims
  • Dispatch trucks efficiently using GPS technology
  • Oversee in-home delivery operations for customer satisfaction
  • Maintain monthly operating reports with key statistics
  • Supervise Customer Service Representatives and routers
  • Train and manage employees, addressing complaints and resolving issues

Benefits

  • Medical, dental, and vision insurance
  • 401k plan with company match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible work schedules, when possible
  • And more!
Full Job Description
Essential Functions:
  • Develops and maintains relations with vendors, stores, independent contractors
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims
  • Dispatches trucks using GPS technology.
  • Oversees in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.
  • Oversees Customer Service Representatives and Routers.
  • Attendance and Punctuality are essential functions of the job
  • Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems


Skills & Competencies:
  • Flexible work schedule
  • Must be Self-Motivated to work with little supervision
  • Excellent Attendance record
  • Positive Attitude and ability to work with others
  • Good Communication Skills
  • Excellent Customer Service Skills


Company Benefits:
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more!


Pay Range:

$80,000-$85,000 per year

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

About MaerskSealand

Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
Learn more about MaerskSealand
Size
80,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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