Transit Scheduler (Dispatcher) 

Public Works – TransHelp

Status: 1 Contract Full-Time Position, duration 13 months

Hiring Range: $75,696 to $85,159 per annum plus comprehensive benefits

Salary Grade: Non Union Salary Grade F

Work Mode and Location: On-Site at 3190 Mavis Road, Mississauga

Hours of work: 35 hours per week including various shifts; Monday through Sunday, 5:00am - 12:00am

The role:

As a transit scheduler you will play a crucial role in ensuring seamless and efficient specialized transportation for residents. Reporting to the Supervisor, you will be responsible for coordinating daily trip schedules, optimizing routes, and ensuring on-time performance for both TransHelp vehicles and contracted vendors.

What you will do in this role:

• Regularly review information regarding schedule changes and quickly analyze and modify schedule for additions, cancellations, no-shows, same-day rides, etc
• Scheduling all trips on bus and contracted vendors using most practical and efficient method
• Monitoring trip requests and providing appropriate bus/contracted vendor split
• Accommodating stand-by requests after the booking cut-off time where possible
• Update and maintain schedule templates on a regular basis
• Coordinate and schedule internal and external Charter requests and group bookings
• Providing schedules daily to contracted vendors via fax/email
• Receive and respond to Operator scheduling referrals and investigate, resolve and make recommendations
• Ensures duties are carried out in accordance with the Collective Agreement, TransHelp policies, operating standards, regional policies and relevant legislation
• Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner
• Diligence in accurately reporting incidents, accidents, and safety related concerns to the appropriate members of management
• Utilizes technology and resources to provide accurate information
• Complete and maintain monthly trip reports
• Perform Trend Analysis and bench marking for trips
• Make informed recommendations and provide updates
• Communicate and coordinate with contracted external vendors to meet daily trip demands.
• Sound knowledge of the Regional Municipality of Peel service area with good knowledge of street names and major landmarks including long term care facilities and Senior Day programs

What the role requires:

• Degree or Diploma in related discipline (e.g. Transportation, Planning) with at least two years transit scheduling or dispatching experience
• An equivalent combination of education and/or experience may be considered
• Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service
• Organized and able to prioritize work and make decisions in a fast-paced work environment
• Analytical with demonstrated ability to work effectively as a member of a team
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Skills/Abilities:

• Excellent written and verbal communication skills
• Polished verbal and written communication skills with effective time management 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Dispatching and scheduling experience with specialized transit would be considered an asset

Nice to Have:

• Experience using transit scheduling software and Trapeze software would be an asset

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

We’ve got you covered — because we know happy, healthy people do their best work! 

Interview: Our recruitment process may be completed with video conference technology.  

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If this opportunity matches your qualifications and experience, please apply on-line.