Restaurant Brands International Inc.

Manager, Operations, BK, Canada

Restaurant Brands International Inc. • $80K — $95K *
Toronto, ON M3C 0E3In-Person
Food & Beverages
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations Management, or a related field.
  • 3-5 years in restaurant operations, franchise operations, or operations analytics.
  • Strong project management skills to oversee initiatives end to end.
  • Advanced analytical capabilities to create actionable insights from data.
  • High proficiency in Microsoft Excel and PowerPoint.
  • Experience negotiating with franchisees and external vendors.
  • Exceptional written, verbal, and presentation skills for senior stakeholder engagement.
  • Strong organizational abilities to manage multiple priorities effectively.
  • Experience in the QSR or franchise industry is advantageous.
  • Bilingual (English/French) proficiency is a plus.

Responsibilities

  • Collaborate with various teams to align launches and digital promotions.
  • Manage and develop one direct report with effective coaching.
  • Support food product launches from testing to national rollout.
  • Oversee operations projects from ideation to execution.
  • Assist in designing and maintaining training resources for teams.
  • Plan logistics for training sessions with restaurant teams and franchisees.
  • Manage relationships with third-party partners as the subject matter expert.
  • Analyze operational performance data to recommend improvements.
  • Partner with US teams to enhance support for the Canadian business.
  • Serve as a key contact for franchisee and restaurant communications.
  • Conduct monthly restaurant visits to understand operations and guest experience.
  • Willingness to travel 10-20% across Canada.

Benefits

  • Comprehensive global paid parental leave program.
  • Free telemedicine services.
  • Mental wellness support initiatives.
Full Job Description
Roles and Responsibilities:

  • Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches, calendar activations, and digital promotions from an operations perspective.
  • Manage and develop one direct report, providing coaching and clear priorities to support team performance.
  • Support food product launches end to end, from initial product testing and market tests to national rollout.
  • Manage operations projects from ideation to execution related to equipment, standards, and digital operations (e.g. loyalty, restaurant analytics platforms, delivery initiatives).
  • Assist in designing, implementing, and maintaining SOPs and training resources - including training videos, guides, and virtual trainings - for the field and restaurant teams.
  • Support the planning and logistics for training sessions and presentations involving restaurant teams and franchisees.
  • Manage relationships with third-party partners, acting as the subject matter expert on their platforms and business operations.
  • Analyze restaurant and franchisee operational performance data to identify trends and recommend improvements to guest experience and efficiency.
  • Partner closely with US cross-functional teams to stay informed on initiatives, identify opportunities to bring relevant programs to Canada, and draw on US team resources to strengthen support for the Canadian business.
  • Serve as a key point of contact for franchisee and restaurant communications, ensuring field teams and franchisees receive timely, accurate operational updates.
  • Spend time working/conducting restaurant visits (monthly) to build a hands-on understanding of the business and see how projects and initiatives affect restaurant operations and guest experience.
  • Ability to travel up to 10-20% across Canada.


Required Skills and Experience:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • 3-5 years of experience in restaurant operations, franchise operations, or operations analytics.
  • Strong project management skills, with the ability to oversee initiatives end to end.
  • Strong analytical skills, with the ability to synthesize data into clear, actionable insights.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Skilled in working with and negotiating with franchisees and external vendors.
  • Excellent written, verbal, and presentation skills, including experience presenting to senior stakeholders.
  • Strong organizational skills, with the ability to manage multiple priorities and adjust as business needs evolve.
  • Experience in the QSR or franchise industry is a strong asset.
  • Bilingual (English/French) proficiency is an asset.


Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

About Restaurant Brands International Inc.

Restaurant Brands International Inc. (RBI) is a Canadian multinational fast food holding company. RBI was formed in 2014 as a result of a merger between American fast food restaurant chain Burger King and Canadian coffee shop and restaurant chain Tim Hortons, and expanded in 2017 with the acquisition of American fast food chain Popeyes Louisiana Kitchen. RBI is one of the world's largest fast food restaurant companies with over 27,000 locations in more than 100 countries. The company's brands include Burger King, Tim Hortons, and Popeyes. RBI is headquartered in Oakville, Ontario, Canada.
Learn more about Restaurant Brands International Inc.
Size
5,700 employees
Market Cap
$19.8 billion
Industry
Food & Beverages
5 Year Trend
+6.7%
NASDAQ
QSR
* Ladders Estimates

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