Primary Office Location:
100 Federal Street. Pittsburgh, Pennsylvania. 15212.
Position Title: Manager of Technical Support and Integration
Business Unit: Operations
Reports To: Director of Operations and Processing
Position Overview:
This position is primarily responsible for managing the ongoing implementation of technology enhancements and process improvement initiatives to increase production capability, quality of processes and customer experience. The incumbent manages and coordinates technical support resources associated to bank acquisition and integration. The incumbent manages resources toward established objectives in a manner which is consistent with the corporate executive management and the Board of Directors and various regulatory requirements.
Primary Responsibilities:
Manages a team focused on various process improvement methodologies to drive out waste, reduce errors and improve the customer experience.
Oversees the direction, coordination, planning and effective management of the Technical Support and Integration department and defines standards within the department to ensure assigned plans, goals, deadlines and service levels are attained.
Manages multiple projects related to system issues, efficiencies, functional enhancements, new lines of business, new technology integration, compliance related activities and merger and acquisitions.
Writes and maintains accurate and current policies and procedures, assures audit compliance and procedure quality control and recommends and initiates corrective actions and ensures the department is in compliance with established Bank policies, procedures and state and federal regulations.
Measures effectiveness and performance of systems, processes and people through active scorecard development and monitoring.
Actively partners with Operations and Processing management to recommend projects that will create consistent, repeatable processes to reduce risk, increase production and decrease expenses.
Acts as a conversion and acquisition manager for leading tasks associated with conversion process mapping, integration due diligence and documentation to ensure smooth transition for both loan and deposit operations.
Works closely with various business units, strategic business partners and core processors to drive strategic initiatives related to system enhancements and functionality.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
BA or BS
Minimum Years Experience:
7
Special Skills:
Excellent management skills
Excellent project management skills
Excellent organizational, analytical and interpersonal skills
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
Experience in bank operations and system and personnel management. Specialized banking education and training with a thorough knowledge of key issues facing processing and production of transactions.
Special Licenses and Certificates:
Valid Drivers License
Physical Requirements:
N/A
