Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for a) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, b) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, c) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, d) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, e) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and f) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.
Position Details:Position Description:Manager of Site Support
Location: Hybrid - Must live on-site in Metropolitan St. Louis area or Cape Girardeau, MO for this position
Type: Full-Time
Up to 25% travel requirementsSite Support Locations: - St. Louis, MO
- Cape Girardeau, MO
- Fort Smith, AR
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.Qualifications:- Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
- Experience: Twelve (12) years of relevant technical or business work experience.
