Employment Type:Full time
Shift:Day Shift
Description:Position PurposeMercy Care is seeking a highly skilled and mission-driven
Manager of Quality and Compliance to ensure the delivery of safe, high-quality patient care across our clinics and programs. This leadership role drives organizational excellence by directing quality improvement, patient safety, compliance, and risk management initiatives. The Manager serves as a strategic partner to clinical and administrative leaders, fostering a culture of accountability, service, and continual improvement aligned with Mercy Care's mission to serve Atlanta's most vulnerable populations.
What You Will Do- Lead and manage an organization-wide Quality Improvement (QI) Program, including development, maintenance, and annual evaluation of the written QI Plan.
- Develop and oversee a performance measurement work plan and reporting calendar to support timely data collection, aggregation, analysis, and reporting of key clinical and operational metrics.
- Facilitate and guide PDSA (Plan-Do-Study-Act) cycles, supporting teams across the organization and communicating outcomes to leadership.
- Assist with clinical provider credentialing, partnering with the credentialing verification office, CMO, clinical directors, HR, and finance.
- Oversee the Corporate Compliance Program, including creation and annual evaluation of the corporate compliance plan and ensuring required elements are implemented.
- Direct the Risk Management Program, including policy development, incident reporting, incident investigations, and evaluation of claims or potential claims.
- Lead the Patient Safety Program, maintaining policies, investigating sentinel events and near misses, and participating in root cause analyses in collaboration with the Chief Medical Officer.
- Work collaboratively with IT and EPIC/EMR personnel to support data extraction, reporting, and optimization of EMR functionality for quality initiatives.
- Chair the Quality Council and serve as the primary liaison to the Board's Quality Improvement Committee.
- Coordinate EMR data management and reporting for the Uniform Data System (UDS) annual submission.
- Supervise Quality Improvement Specialists, Population Health Analysts, Risk Management Specialists, and additional quality team members.
- Lead organizational readiness efforts for accreditation and compliance audits.
Minimum Qualifications- Minimum 5- 7 years of experience in healthcare quality, in community health or comparable healthcare environment.
- Master's degree in public health, Healthcare Administration, Business Administration in a related field preferred, or seven (7-10) years' experience working in a related health care field.
- Preferred 2-3 years in Quality Leadership role experience
- Preferred Certified Professional in Healthcare Quality(CPHQ)
- Demonstrated experience in quality improvement, performance measurement, risk management, and patient safety.
- Strong knowledge of CQI methodologies and data analytics.
- Proficiency in EPIC and Excel with the ability to generate and interpret reports.
- Strong leadership and staff management skills, including interviewing, hiring, coaching, and performance evaluation.
- Excellent written, verbal, facilitation, and organizational skills.
- Ability to work effectively with diverse populations and interdisciplinary teams.
- Familiarity with EMR systems and data management (clinical navigation, extraction, BPA, campaigns).
- Proven ability to manage complex problem-solving and influence decision-making.
- Exceptional organizational, communication, and analytical skills.
- Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used in either an on-site or virtual environment are required. Able to communicate effectively with individuals and groups representing diverse perspectives.
Position Highlights and Benefits:- Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
- Opportunity to get paid daily - through DailyPay
- Paid holidays and generous Paid Time Off (PTO)
- Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
- Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Ministry/Facility Information: Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
