CSX Corporation

Manager Freight Claims Planning & Implementation

CSX Corporation$80K — $120K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree (preferred), or Associate's Degree with relevant experience
  • 1+ years in Accounting, Finance or Customer Liability Claims
  • 3+ years experience for equivalent qualifications
  • Knowledge of transport liability provisions
  • Proficient in data analytics tools like Tableau and reporting tools

Responsibilities

  • Analyze customer claims regarding loss and damage per regulations
  • Resolve claims reconsiderations with customers and claims personnel
  • Communicate liability issues with sales and marketing teams
  • Manage settlements and collections from responsible parties
  • Conduct training on new technology tools
  • Provide updates to customers on claims status
  • Lead requirements gathering and troubleshooting meetings with IT

Benefits

  • Comprehensive health plans and wellness programs
  • Customizable benefits coverage options
  • Annual bonus opportunities
  • Focus on employee development and growth
  • Commitment to safety and well-being of team members
Full Job Description
Job Description

Job Summary
Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for management and the Commercial team. Leads strategic technology initiatives, enhancements for the department to include metrics and analytics.

Primary Activities and Responsibilities
  • Review and analyze claims filed by the customers for various reasons including loss, damage, delays including service interruption, plant shutdowns, etc. to ensure rail carrier regulations, transportation contracts, Association of American Railroads (AAR) freight claims rules, Sarbanes-Oxley (SOX) requirements, and adherence to company practices with regard to risk and liability.
  • Work with customers and claims personnel to resolve claims reconsiderations or rebuttals
  • Communicate with sales and marketing managers on liability issues
  • Manage the auto contractor settlements, collections from responsible parties to ensure proper and timely cash application.
  • Prepare and conduct training sessions on new technology tools and enhancements
  • Provide updates to customers on claims status
  • Gather requirements and lead meetings with business and IT to include troubleshooting exceptions to find proper solution
  • Responsible for Freight Claims technology budget reports
  • Work closely with the CSX Technology department to ensure OE IT budget is appropriately managed based on the work and tools prescribed
  • Responsible for KPI reports, and all Tableau and adhoc reporting
  • Periodically review and update SOPs and training modules for publishing on teamsite
  • Miscellaneous activities and responsibilities as assigned by manager


Minimum Qualifications
  • Bachelor's Degree/4-year Degree
  • 1 or more years of experience in Accounting, Finance or Customer Liability Claims

Equivalent Minimum Qualifications
  • Associates Degree/2-year Degree
  • 3 or more years of experience in Accounting, Finance or Customer Liability Claims

Preferred Qualifications
  • Bachelor's Degree/4-year Degree
  • 3 or more years of experience in Accounting, Finance or Customer Liability Claims
  • 1 or more years of supervisory experience

Knowledge and Skills
  • Ability to work under pressure and maintain composure while handling multiple responsibilities
  • Knowledge of liability provisions of transportation contracts and related coverage laws
  • BOBJ, PowerBi, SAP, Salesforce and various systems (i.e., Transportation, Terminal & Yard, Reference Files, Accounting Processes, Revenue and Expenditures, etc.)
  • customer liability claims
  • Ability to solve complex problems
  • Interpret liability rules and regulations on rail carrier customer claim issues
  • Microsoft Office skills
  • Tableau analytics reporting proficiency
  • LEAN certification preferred but not required
  • Oral and written communication skills
  • Negotiation and presentation skills

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.

At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.

About CSX Corporation

CSX is a transportation company focused on rail transportation and real estate and among other industries. The company’s rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers. CSX serves major markets in the eastern United States and has access to over 70 ocean, river and lake port terminals along the Atlantic and Gulf Coasts, the Mississippi River, the Great Lakes and the St. Lawrence Seaway. The company also has access to Pacific ports through alliances with western railroads. CSX moves a broad portfolio of products across the country in a way that minimizes the effect on the environment, takes traffic off an already congested highway system, and minimizes fuel consumption and transportation costs.

CSX Corporation Careers

Join the dynamic team at CSX Corporation, a leading force in the transportation sector, where innovation, leadership, and diversity are at the heart of our operations. As one of the most prominent names in the industry, CSX Corporation offers unparalleled job opportunities that promise not only professional growth but also a commitment to sustainability and community development.

Work You’ll Do

At CSX Corporation, every position contributes to the seamless movement of goods across the country, supporting economic growth and stability. Our team members are empowered to lead, innovate, and operate at the intersection of technology and practicality, making our operations smarter and more efficient.

Explore a World of Opportunities

Whether you're looking for your first job or seeking to advance your career, CSX Corporation provides a platform where your skills and dedication shape the future of transportation. With a variety of positions available, from operational roles to corporate functions, your perfect job awaits.

Internship Programs

Kickstart your career with CSX Corporation’s internship programs. These opportunities allow you to apply your academic knowledge in real-world scenarios, enhancing your resume and providing a cornerstone for future employment. Interns at CSX gain invaluable experience, working alongside seasoned professionals and participating in projects that directly affect company operations.

Professional Growth and Development

CSX Corporation is deeply invested in the professional development of its employees. With comprehensive leadership and diversity training programs, we prepare our team to meet challenges head-on and lead with confidence. Our commitment to career advancement is evident in our robust training offerings that equip our team with the tools they need for success.

Benefits and Culture

Choosing a career at CSX Corporation means more than just employment. It means becoming part of a culture that values each individual’s contribution and well-being. Our benefits package is designed to support our team members in every aspect of their lives, whether that's health care, financial planning, or continuing education. At CSX, we believe in nurturing a workplace environment where diversity is celebrated, and every team member is respected.

Join Our Team

Ready to make a significant impact? Explore the job opportunities at CSX Corporation by visiting our Careers page. Search for open positions that match your skills and interests, and prepare to bring your curiosity, creativity, and enthusiasm. We are continuously hiring new talent who are ready to contribute to our legacy of innovation and excellence.

Stay Connected

Keep up to date with the latest at CSX Corporation by following our Careers Blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today. Personalize your experience by subscribing to receive job alerts, news, and updates tailored to your preferences.

Networking and Community

At CSX Corporation, networking doesn’t just enhance your career—it strengthens the entire company. Engage with professionals across various departments, gaining insights and building relationships that last a lifetime. Our community of driven, solution-oriented team players is the perfect place to grow your career. Embark on your journey with CSX Corporation today and be part of a team that’s redefining the future of transportation. Your path to a rewarding career starts here.
Learn more about CSX Corporation
Size
21,000 employees
Market Cap
$65 billion
Industry
Net Income
$2.7 billion
Founded
1827
5 Year Trend
+2.5%
Revenue
$10.5 billion
NASDAQ

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