Job Description

POSITION SUMMARY

The Manager of the PMO leads project management, business analysis, and Agile delivery for the ITS department, overseeing hybrid approaches to ensure consistent, high-quality execution across enterprise initiatives. The role partners closely with ITS leaders to anticipate cross-team impacts, manage dependencies and resources, and support coordinated delivery across the portfolio. Success requires strong communication, collaboration, and leadership, along with a commitment to continuous improvement and staying current with evolving Agile, hybrid, and AI-enabled practices. The Manager guides delivery maturity, enforces governance standards, and supports strategic decision-making across ITS.

DUTIES AND RESPONSIBILITIES

• Portfolio Leadership & Cross-Functional Collaboration
• Lead the ITS project portfolio by managing intake, prioritization, capacity planning, and resource allocation aligned with strategic goals.
• Maintain clear visibility into progress, risks, dependencies, and cross-team impacts through consistent reporting and coordination.
• Partner with ITS leaders to align timing, resolve workflow dependencies, and strengthen long-range planning and prioritization frameworks.
• Delivery Methodology & Governance
• Maintain consistent PMI-aligned delivery standards across Agile, hybrid, and traditional projects through standardized tools, templates, and documentation.
• Support teams with requirements development, backlog management, planning, and execution while applying lessons learned and emerging best practices.
• Ensure effective change management by guiding user readiness, communication planning, and transition support.
• Team Leadership & Human Capital Management
• Lead, develop, and coach PMO team members-including IT Project Managers and Business Solution Analysts-through effective work assignments, feedback, and performance management.
• Foster a collaborative environment that supports cross-functional learning, professional growth, and shared ownership of delivery outcomes, while partnering with ITS leadership on resource planning.
• Promote delivery maturity across ITS by supporting PM/BA development, training opportunities, and communities of practice.
• Financial & Resource Accountability
• Manage and track project budgets, expenditures, and vendor invoices to ensure financial accuracy and alignment with approved plans.
• Identify and communicate budget variances early, recommending mitigation strategies when needed.
• Support cost estimation, resource planning, and financial forecasting for ITS initiatives.
• Optimize PMO human capital resources to ensure efficient staffing and workload distribution.
• Support for Implementation Activities
• Participate in after-hours and weekend implementations, ensuring clear communication, issue escalation, and coordination across teams.
• Provide leadership oversight during releases and production transitions to support smooth, successful deployments.
• Vendor Management, Analytics & Innovation
• Maintain consistent quality standards across ITS projects by enforcing testing protocols, acceptance criteria, and QA processes.
• Support RFPs, vendor evaluations, SOW development, contract documentation, and monitor vendor compliance.
• Coordinate smooth post-project handoffs with Operations and the Service Desk to ensure strong user satisfaction.
• Oversee PMO tools, dashboards, and KPI reporting to maintain visibility into delivery health and performance.
• Analyze delivery trends, refine PMO metrics, and identify automation or AI opportunities to improve efficiency.
• Stay current on evolving Agile, hybrid, and AI-enabled practices while championing continuous improvement across ITS delivery.

QUALIFICATIONS

This position requires a Bachelor's degree in Business, Information Technology, or a related field with 6+ years of progressive experience in project management, business analysis, and technology delivery, including leading complex multi-team initiatives. Demonstrated experience leading a PMO or comparable project delivery function. PMP certification required. Scrum Master certification (CSM or PSM) plus 5+ years of experience leading Agile delivery across multiple teams or programs. Hands-on experience with scaling or hybrid Agile practices (e.g., Disciplined Agile, SAFe); formal certification preferred. Proven ability to integrate Agile delivery into PMO governance, portfolio processes, resource planning, and cross-team coordination.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA's established policies and procedures.

Salary Range: $105,000 - 115,000

Grade: S9

FLSA: Exempt

Union: No