Our Newest Opportunity: 

Overview: We are seeking a dynamic Manager of Learning and Development to spearhead our training initiatives, focusing on both new associates and existing team members. This role supports areas of retention, shared services, and sales, ensuring our workforce is equipped with the skills and knowledge to excel. The ideal candidate will design and implement innovative training programs, curate learning journeys, and collaborate with cross-functional teams to drive change management effectively.

Key Responsibilities:

• Develop Comprehensive Training Programs: Design and implement broad regional-level training initiatives that align with organizational  goals and cater to diverse skill levels.

• Project Management: Oversee multiple learning projects simultaneously, ensuring they are completed on time and meet success criteria.

• Assess Training Needs: Conduct thorough needs assessments to identify skill gaps and training requirements across the organization.

• Collaborate with Stakeholders: Partner with Sales, Retention, Shared Services, and other departments to ensure training programs align with business objectives.

• Support Change Management: Facilitate change management by providing training and support during the rollout of new systems, solutions, and strategies.

• Evaluate Training Effectiveness: Measure the success of training programs through feedback, assessments, and performance metrics to ensure continuous improvement.

• Support Technology Initiatives: Ensure training programs are in sync with organizational technology initiatives, supporting pilot groups and ensuring proficiency in new systems and tools.

• Manage Training Resources: Efficiently allocate and manage training resources, including budgets, facilities, and equipment.

• Stay Updated: Keep abreast of the latest trends and best practices in technical training and development.

Qualifications and Skills:

• Technical Proficiency: Strong understanding of relevant systems and services, with a commitment to staying updated on industry trends.

• Attention to Detail: Process-driven with a keen eye for detail.

• Training and Development Expertise: Proven ability to design, develop, and deliver effective training programs, with knowledge of adult learning principles.

• Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to engage and captivate diverse audiences.

• Project Management: Strong organizational skills to manage multiple training initiatives effectively.

• Interpersonal Skills: Ability to build relationships and collaborate with stakeholders, including department heads and external vendors.

• Problem-Solving: Innovative approach to identifying training gaps and developing solutions.

• Adaptability: Ability to adjust training programs based on evolving organizational needs and technological advancements.

• Systems Knowledge: Proficiency in Microsoft Office 365, CRM systems, video editing, LMS, and AI.

Education and Experience:

• A degree in Business, Education, Human Resources, Information Technology, or a related field.

• Proven experience as an L&D Manager or Project Manager in a related field, with a background in training and development.

• Experience with CRM Training, particularly Salesforce, D365, or Applied Epic, is a plus.

• Demonstrated experience in aligning business processes with systems to support operational needs.

Join us in shaping the future of our workforce by fostering a culture of continuous learning and development. Apply today to make a significant impact!

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers