M&T Bank Corporation

Manager of Commercial Card Account Management

M&T Bank Corporation$124K — $207K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience with 5-9 years in relevant roles.
  • 7+ years of supervisory or operations leadership experience.
  • Proven experience in portfolio management and client engagement strategies.
  • Strong analytical skills with a focus on revenue growth and client retention.
  • Ability to manage high-risk client relationships and implement corrective actions.

Responsibilities

  • Oversee Account Managers to achieve portfolio growth and retention goals.
  • Meet or exceed annual volume growth targets of 6.6%.
  • Increase the use of automation tools for portfolio management and analytics.
  • Conduct in-person visits with managed clients to strengthen relationships.
  • Identify and mitigate declining spend and attrition risks proactively.
  • Collaborate with cross-functional teams for effective strategy execution.
  • Advance the Inside Account Management function to meet volume and revenue objectives.

Benefits

  • Hybrid work flexibility within the M&T Bank footprint.
  • Opportunities for professional development and training.
  • Robust reporting and tracking systems for performance measurement.
Full Job Description
Hybrid role that can sit anywhere in the M&T Bank footprint.

Overview:

Manage assigned department by overseeing a staff of employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures.

Primary Responsibilities:
  • Portfolio Growth, Retention & Client Engagement
  • Manage the team of Account Managers (Traditional and Inside) to retain and grow overall managed portfolio volume year over year. Own the process, execution and results.
  • Meet or exceed the annual Volume Growth goal of 6.6%.
  • Increase usage of rebate automation/portfolio management tool for portfolio reviews, supplier analytics, and rebate management.
  • Actively monitor declining spend and attrition risks; escalate and communicate risks early.
    • Partner with Relationship Managers, Group Managers, CCCs, TMCs, and other stakeholders to implement corrective actions.
  • Conduct in-person visits with at least 10 Managed clients through 2026, including a minimum of three in-person visits per Account Manager, with clients selected in coordination with Account Managers, Relationship Managers, and the Head of Commercial Card.


  • Success Metrics
    Achievement of portfolio volume growth targets (6.6% or higher).
  • Improved accuracy and consistency of portfolio reporting and segmentation. Measurable revenue and volume impact from Inside Account Management activities.
  • Early identification and mitigation of spend declines and attrition risks. Effective management of high-risk and Special Assets clients with documented outcomes.


Cross-Functional & Strategic Partnerships
  • Manage and coordinate the relationship with Visa Supplier Enablement capabilities to support portfolio objectives.
  • Collaborate closely with Account Managers, Relationship Managers, Treasury Management Sales Consultants, Risk, Special Assets, and Product partners to align strategies and execution.


High-Risk & Special Assets Client Management
  • Identify unmanaged clients with materially declining spend and elevated probability of default (PD) grades.
  • Maintain proactive oversight as clients transition into Special Assets.
  • Partner with Special Assets Relationship Managers to understand and document go-forward strategies, including Remediate & Retain or Exit decisions. Quantify and report the expected and actual impact of Special Assets strategies on future spend, portfolio profitability, and retention outcomes.
  • Continuously refine targeting criteria and engagement strategies based on performance data and client-level feedback.
  • Establish robust tracking and reporting to quantify impact at both the client and portfolio level.


Inside Account Management Leadership

Advance and scale the Inside Account Management function to support 2026 portfolio volume and revenue objectives. Own the full targeting lifecycle, including:

Portfolio Oversight & Reporting

Strengthen portfolio visibility and reporting across Managed, New, and Unmanaged client segments.
  • Identification and prioritization of target clients
  • Collaboration with Relationship Managers and internal partners
  • Outreach strategy, execution, and activity management
  • Measurement of outcomes and effectiveness
  • Ensure accurate and consistent categorization of purchase volumes to support trend analysis and clear attribution to Account Management efforts.
  • Maintain consistent reporting of the initial Managed client population throughout the year, with newly added Managed clients tracked separately.
  • Ensure marquee Card clients enter Account Management earlier than 15 months and that volume trends are appropriately tracked and analyzed.


Education and Experience Required:

Bachelor's degree and a minimum of 5 year relevant experience,
OR lieu of a degree,
A combined minimum of 9 years higher education and/or work experience including 3 years relevant experience

7 years supervisory/operations experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $124,700.00 - $207,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Rockville, Maryland, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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