Manager, National Accident Benefits

Definity Financial$106K — $156K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • University degree or 2-year college diploma
  • 10+ years general claims handling experience
  • 5+ years claims leadership experience
  • Strong knowledge of Accident Benefits claims
  • Outstanding communication skills
  • Proven change management experience
  • Proficient in Microsoft Office, especially Excel

Responsibilities

  • Lead a team of 5-7 Team Leaders in Accident Benefit claims
  • Provide coaching and mentorship to improve team performance
  • Drive financial and operational goals across the team
  • Ensure compliance with governance and oversight standards
  • Develop and retain skilled talent within the team
  • Engage with stakeholders for effective claims management
  • Champion continuous improvement initiatives

Benefits

  • Opportunity for professional development
  • Collaborative work environment with cross-functional teams
  • Focus on talent development and coaching
  • Involvement in strategic decision-making
  • Leadership role in a dynamic sector
Full Job Description
Job Description

The Opportunity

This role leads a team of Team Leaders handling Accident Benefit claims, providing strategic direction, coaching, and oversight. It focuses on driving performance, ensuring strong governance, and collaborating with key stakeholders. The position also emphasizes talent development, continuous improvement, and leading change.

What to Expect
  • Lead a team of 5 - 7 Team Leaders overseeing a portfolio of Accident Benefit claims
  • Provide strategic direction, coaching and mentorship to Team Leaders
  • Drive financial, strategic and operational objectives
  • Provide technical oversight, authority and direction
  • Effective planning, recruiting, development and retention of skilled and engaged talent
  • Engage all stakeholders in effective portfolio management ,including underwriting, actuary and senior claims leadership.
  • Ensure appropriate governance and oversight.
  • Drive our quality assurance, transformation and continuous improvement journey
  • Creating, implementing and measuring action plans to address gaps and opportunities
  • Work collaboratively with cross-functional claims teams and broker partners
  • Have a team mentality and ability to work outside of silos.
  • Lead change


What You Bring
  • University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college
  • Completion of FCIP, CIP or CRM designation is an asset
  • A minimum of 10 years general claims handling experience
  • A minimum of 5 years claims leadership experience
  • Proficiency and strong knowledge of Accident Benefits claims handling and portfolio management
  • You must be enthusiastic and goal oriented
  • Execution focused with a demonstrated history of change management
  • Experience in an agile and fast paced environment
  • Outstanding verbal and written communication skills
  • A passion for coaching and mentoring
  • You bring a sense of understanding and inclusion to problem solving
  • Develop collaborative relationships with both external and internal customers
  • You're dependable with strong interpersonal skills
  • Engagement and culture champion
  • Must be proficient with Windows operating system and Microsoft Office (Excel)


Salary Range:$106,500 - $156,500

About Definity Financial

Definity Financial Careers

Joining Definity Financial presents an unparalleled opportunity to become part of a leading team of professionals in the financial services industry. This is a prime time for candidates to explore the diverse job opportunities at Definity Financial, a company renowned for its commitment to innovation, leadership, and professional growth.

Explore Career Opportunities

Definity Financial is actively seeking talented individuals for various positions across the company. From entry-level roles to senior leadership positions, Definity Financial offers a dynamic work environment where career growth is encouraged and supported by comprehensive benefits and diversity training programs.

Innovation and Professional Growth

At Definity Financial, innovation isn't just a buzzword; it's the cornerstone of the company's operations. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company forward in the competitive financial sector. Professional growth is facilitated through targeted training programs, leadership development opportunities, and active networking events that connect employees with industry leaders.

Cultivating a Diverse and Inclusive Culture

Definity Financial is committed to fostering a diverse and inclusive culture where all team members feel valued and respected. The company believes that diversity fuels innovation and enhances the team's ability to address client needs effectively. Through comprehensive diversity training and inclusive hiring practices, Definity Financial ensures that all employees have the opportunity to succeed.

Internship Programs and Entry-Level Positions

For those starting their careers, Definity Financial offers robust internship and entry-level positions that provide hands-on experience in the financial sector. Interns at Definity Financial gain invaluable insights into the industry, working alongside seasoned professionals and participating in projects that have real-world impact.

Benefits and Employee Well-being

Employees at Definity Financial enjoy a range of benefits designed to support their health, well-being, and financial security. The company's benefits package includes health insurance, retirement plans, and flexible working arrangements, ensuring that employees can balance professional and personal commitments effectively.

Join the Definity Financial Team

Definity Financial is hiring! Explore open positions that match your skills and interests. The company is looking for passionate, curious, and solution-driven team players. Whether you are refining your resume, preparing for an interview, or seeking to advance your career, Definity Financial offers a supportive environment where your ambitions can take flight.

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