SVP Operations Planning & Analysis PRIMARY PURPOSE OF THE ROLE: The SVP Operations Planning & Analysis is responsible for creating innovative and performance-driven approaches to operation planning and processes based on insights and analytics. This position will manage the operational modeling process to support business initiatives and track the financial impact on the company; consult and provide operations leadership with recommendations on areas of opportunities to improve operational processes and impact to the company; to support executives regarding strategic and financial initiatives. ESSENTIAL RESPONSIBILITIES MAY INCLUDE • Develops strategic operations processes to ensure long term goals set by senior leadership are met. • Partners with operational leadership in the creation of workload models/metrics for key positions. • Oversees workload model reporting to ensure operations are at optimal staffing levels. • Provides strategic insights and collaborates with executives in the development of the operational metrics initiatives and analysis interpretation data sets • Utilizes the value-based pricing process to understand operational impact on the business. • Directs the process to develop and analyze key performance indicators (KPI), generates ad hoc reporting as requested by senior management. • Partners within project management for integration of business initiatives that require knowledge of business flows and financial processes. • Assists in the evaluation and adherence of corporate policies and procedures including operational and financial reporting and legal/license compliance; identifies and implements efficiency recommendations. QUALIFICATIONS Bachelor's degree from an accredited college or university preferred. CPA preferred. Ten (10) years of operational or financial analysis experience or equivalent combination of education and experience required. Management of a team and claims management experience strongly preferred. Skills & Knowledge • Solid understanding of claims management, worker's compensation, liability, disability, or specialty operations business lines • Strong understanding of business operations, key metrics and ability to translate data insights into actionable business strategies • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Leadership/management/motivational skills • Advanced Microsoft Excel knowledge • Strong analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Ability to plan, monitor, track, and solve problems • Ability to manage multiple projects and set priorities • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Ability to effectively work with all levels throughout the organization WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #LI-TS1 #remote