Scotiabank

Manager, Lending Services

Scotiabank • $75K — $95K *
Mississauga, ON L4T 0A1In-Person
Finance & Insurance
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Post-secondary education (Business Degree preferred) or 3 years equivalent experience in Financial Services.
  • Minimum 2 years of managerial experience.
  • Thorough knowledge of Commercial Banking and Small Business lending products and services.
  • Familiarity with business credits and collateral documentation in banking.
  • Understanding of compliance requirements for business banking operations.
  • Fluency in English with strong communication and organizational skills.

Responsibilities

  • Lead and oversee a designated lending services team ensuring compliance with regulations.
  • Drive a client-focused culture to enhance customer relationships and satisfaction.
  • Manage preparation and execution of complex business banking documents and processes.
  • Resolve escalated client inquiries and operational issues promptly.
  • Coach and develop team members while managing performance and talent activities.
  • Create a high-performance environment by implementing effective talent strategies.
  • Contribute to enhancements in customer experience and operational efficiency.

Benefits

  • Opportunity to influence and shape operational strategies at the Bank.
  • Comprehensive benefits starting on the first day of employment.
  • Flexible vacation and personal days offered within a competitive rewards program.
  • Encouragement and support for diversity, equity, inclusion, and allyship initiatives.
  • Commitment to creating an accessible work environment and removing barriers for employees.
Full Job Description
Requisition ID: 262224

The Role

Leads and oversees a designated team within the Lending Services business unit ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. Responsible for a team that oversees the output of high quality and accurate client data including generating both customer and internal documents, fulfillment customer and partner requests and responding to inquiries and escalations.

Is this role right for you? In this role you will:

  • Leads and drives a client-driven culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge.
  • Provides excellent client service by taking responsibility for escalated customer and partner inquiries, concerns, or complaints and resolving matters promptly and accurately. Demonstrates professionalism and commitment to achieving the highest level of customer satisfaction.
  • Manages the activities of the business units supporting the Commercial and Small Business portfolios and attests to the validity of all related documentation and assigned processes by:
    • Providing management oversight on the preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank's policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of existing accounts, products & services, and lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).
    • Managing end-to-end processes, including the takeover accountabilities to ensure proper review of audit controls.
    • Consulting with designated Branch, BBO employees, other Business Banking Partners, and Solicitors, as required, including escalating exception items for resolution.
  • Applies judgement to identify, troubleshoot, and resolve day-to-day business, functional, and operational issues.
  • Active participation in team daily huddles to help resolve issues and raise concerns where partners cooperation is required to ensure an exceptional customer experience, and drive deals and business.
  • Manages employees and follows the Bank's Performance Management processes by:
    • Coaching employees to achieve goals and objectives focusing on functional and behavioral skills, and to ensure the established operating standards are met to create positive fulfilment experiences for our customers and Banking partners.
    • Coaching team(s) to execute against cascaded operational objectives.
    • Being accountable for recruiting, performance management and talent development activities.
    • Cascading organizational objectives and leading others to deliver business and operating results.
    • Supporting the team in implementation of various projects (including pilots and test and learn).
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which the team pursues effective and efficient operations for respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy, and managing succession and development planning for the team.
  • Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
  • Perform other related duties as assigned.
  • Works independently, guided by established practices, and operates within assigned lending authorities/limits.
  • Reviews accuracy of service activities for new and existing accounts, products & services, lending products and services (including syndications)
  • Processing for deals (size and respective limits will vary subjected to segment and tasks).
  • Integrates organizational understanding and knowledge of products, services, professional methods, and operating standards to manage results. • Serves as an escalation point and triages issue resolution at the policy level.
  • Business Units supported are but not limited to: Commercial Banking, Small Business, Global Risk Management, Payments & Cash Management, Audit, Trade services, Scotia Leasing, Real Estate Banking, Small Business, Customer Services and Solutions, Cash Management Call Centre, and other units (as applicable)
  • Provides national coverage between the hours of operations (7 a.m. - 8 p.m. Eastern Standard Time). Shift may vary.
  • Exercises judgement based on precedent and multi-faceted information to resolve increasingly complex business, functional and operational issues; recommends standards and operating methods.
  • Review Smart Automation outputs for inconsistencies, trends or errors and escalate as applicable.
  • Participates in pilots, and test & learns, as required.
  • Takes ownership of self-development and broadening management skillsets across different areas.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • Post-Secondary Education (Business Degree preferred) and/or 3 years equivalent work experience in Financial Services or related industry. • Minimum of 2 years managerial experience
  • Thorough knowledge of Commercial Banking and Small Business lending products & services.
  • Thorough knowledge of business credits (including syndications) as it applies to Small Business and Commercial Banking's policies & procedures, business accounts, products & services, and collateral documentation.
  • Working knowledge of the Bank's compliance requirements for business banking.
  • Fluency in English (written & verbal) and Organizational Skills.
  • Effective communication (written & verbal), organizational, and decision-making skills


Working Conditions:

  • Work in a standard office-based environment; non-standard hours are a common occurrence.
  • Limited travel may be required.
  • Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime.
  • Pressure from meeting deadlines and situations requiring prompt attention.
  • Works in a constantly changing environment.
  • Role requires shift changes and rotations to accommodate operational requirements, planned vacation relief and unplanned absences.


What's in it for you?

  • A rewarding career opportunity to create a new mandate and change how the bank operates - putting capabilities first
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Mississauga

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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