Job Summary

The Manager, Lending Compliance and Quality Control provides leadership for UFCU's Lending Compliance and Quality Control program across Mortgage, Consumer, and Commercial Lending. This role partners closely with Legal, Lending, Risk, and other business leaders to develop and maintain a scalable compliance framework that supports responsible growth, sound risk management, operational excellence, and compliance with applicable federal and state regulations. The Manager fosters a culture of compliance by strengthening governance practices, translating regulatory requirements into practical business solutions, and continuously enhancing the compliance program to support UFCU's evolving business strategy and regulatory environment.

Essential Functions

Team and Project Management Leadership

• Effectively train, coach, and lead a cohesive team of Lending Compliance and Quality Control employees in daily activities to ensure consistent focus in communicating findings to affected business units.
• Coach, develop, and manage team members with an emphasis on performance, professional growth, accountability, and achievement of department goals.
• Oversee daily compliance and quality control activities, including HMDA reporting, ECOA and Fair Lending compliance, and quality control reviews, to ensure work is completed accurately, consistently, and timely.
• Develop and maintain documented procedures, cross-training plans, and coverage models for critical lending compliance and quality control responsibilities, including HMDA, mortgage QC, fair lending, ECOA/adverse action, consumer lending compliance, and marketing/advertising review.
• Foster a culture of continuous improvement, innovation, and operational excellence.
• Build team capacity and bench strength by identifying knowledge gaps, creating training plans, and reducing key-person dependency in critical lending compliance functions.
• Build a successful team to operate according to The UFCU Way, providing guidance and resources as needed.
• Serve as a role model of UFCU's culture in transparent communication, two-way dialogue, and proactive communication.

Compliance Management and Oversight

• Serve as a liaison with regulators, NCUA examiners, internal auditors, Mortgage Services, Consumer Lending, Small Business Lending, and other Credit Union stakeholders on lending compliance matters.
• Own or co-own action plans created as a result of examinations, audits, internal testing, or quality control reviews, including management response coordination, corrective action tracking, evidence gathering, and validation of remediation.
• Conduct risk analyses and develop risk mitigation strategies, as needed, to address lending compliance and quality control risks.
• Review, revise, and develop written policies and procedures that address regulatory requirements applicable to UFCU's lending practices.
• Support timely file-closing compliance for Mortgage Services, Consumer Lending, and Small Business Lending as required by the Equal Credit Opportunity Act.
• Ensure timely review and analysis of Fair Lending data to support equitable service to UFCU's membership.
• Support compliance with applicable federal and state laws and regulations by using Temenos Compliance software and other third-party compliance support services, and by reviewing lending-related advertising and marketing materials.
• Research and resolve escalated lending compliance questions, issues, and operational concerns.
• Stay current on industry standards, laws, regulations, regulatory guidance, and compliance expectations.
• Lead lending-related regulatory change management by monitoring new and amended requirements, assessing operational impact, coordinating implementation with affected business units, maintaining implementation evidence, and reporting status to Legal, Compliance, and Lending leadership.
• Partner with Mortgage Services, Consumer Lending, and Businessl Lending leadership to prepare for audits, examinations, and reviews, and ensure requested information is provided accurately and timely.
• Communicate clearly with Lending Leadership regarding compliance performance, resource needs, emerging risks, and recommended support.
• Identify opportunities to improve processes, controls, training, reporting, and operational consistency.
• Design scalable lending compliance and quality control processes that can support increased loan volume, expanded markets, system changes, merger/integration activity, and future organizational growth.
• Demonstrate UFCU leadership standards through support for our culture, values, and behavioral expectations.
• Build and maintain strong working relationships across Mortgage Services, Consumer Lending, Small Business Lending, and UFCU to influence desired outcomes and support organizational goals.

Other

• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
• Conduct training, as appropriate, to address identified gaps in regulatory knowledge, policies, or procedures.
• Ensure NMLS renewal and registration are completed as required by Regulation G.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

Knowledge

• Practical knowledge of HMDA, fair lending analysis, ECOA/adverse action, Regulation Z, RESPA, UDAAP, NMLS/SAFE Act requirements, mortgage quality control, consumer lending quality control, and lending-related advertising/marketing review.
• Knowledge of federal and state regulations applicable to commercial, consumer, mortgage, and home equity lending.
• Advanced knowledge of current lending laws and regulations, residential real estate lending documentation, conventional financing, and credit union practices.
• Strong knowledge of lending processes across all three lines of business, including documentation requirements, governmental and agency requirements, and lending terminology.
• Knowledge of compliance governance principles and risk management practices.
• Knowledge of process improvement methodologies that support operational effectiveness and regulatory compliance.
• Knowledge of compliance monitoring, reporting, and issue management processes.

Skills

• Superior customer service and internal consulting skills.
• Strong project management, prioritization, and follow-through skills.
• Strong combination of technical knowledge, business judgment, and organizational leadership skills.
• Strong interpersonal, listening, collaborative, verbal, and written communication skills
• Strong attention to detail and organizational skills
• Data analysis and reporting skills to identify trends, emerging risks, and opportunities for continuous improvement.
• Ability to build collaborative partnerships across Legal, Lending, Risk, Audit, and Operations.

Abilities

• Ability to safeguard confidential and sensitive information.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to manage individual and team responsibilities while driving process and productivity improvements.
• Ability to make sound, consistent, and well-supported judgments.
• Demonstrated strategic, innovative, and practical problem-solving ability.
• Excellent analytical and problem-solving abilities
• Ability to translate complex regulatory requirements into practical, sustainable procedures, controls, training, and management reporting.
• Ability to balance regulatory requirements with business objectives while maintaining an appropriate risk posture.
• Ability to communicate complex regulatory concepts in a clear, practical, and actionable manner to diverse audiences.

Experience

Minimum Requirements

Minimum of five (5) years of experience in mortgage and/or consumer lending compliance, fair lending, lending quality control, or a closely related regulatory compliance function.

• Three (3) years of demonstrated leadership experience, including experience developing and leading teams with direct or indirect reporting relationships.
• Advanced knowledge of lending compliance requirements and related operational controls.
• Must be bondable.

Preferred Requirements

• Bachelor's degree preferred. Four (4) years of relevant experience may be substituted for the degree requirement.
• Experience working in a credit union and/or within the financial services industry.
• Certified Mortgage Compliance Professional, Certified Regulatory Compliance Manager, NAFCU Certified Compliance Officer, or similar compliance certification.
• Experience leading compliance functions through rapid growth, organizational integration, system conversions, regulatory exams, internal audits, or formal remediation efforts.
• Experience developing dashboards, metrics, issue tracking, regulatory change tracking, or executive-ready reporting for lending compliance, quality control, audit, or exam readiness.
• Experience leading or supporting regulatory examinations, internal audits, or regulatory remediation efforts.
• Professional certifications such as Certified Regulatory Compliance Manager (CRCM), Certified Mortgage Compliance
• Professional (CMCP), NAFCU Certified Compliance Officer (NCCO), or other comparable financial services compliance certifications are preferred.

Physical Demands

The physical demands described below are representative of those that must be met by an employee, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee is frequently required to stand and walk.
• The employee will use telephone and virtual communication platforms and must be able to clearly and accurately explain complex information.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position.

• This position is a hybrid position that requires frequently working onsite at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.

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