Job Description The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership's priorities into organized, reliable execution. This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support. You will also manage the day-to-day business operations of our legal AI platforms, developing the product knowledge needed to support users and drive improvements.
The right candidate brings strong operational judgment, attention to detail, and a service-oriented approach. You take ownership of problems, establish clear responsibilities and follow-through, and continually improve how work gets done.
ResponsibilitiesProgram operations and service delivery- Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.
- Manage pilots, deployments, and other innovation projects across concurrent workstreams; anticipate roadblocks, resolve issues, and escalate decisions with clear recommendations.
- Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.
- Work with lawyers and business professionals to clarify needs, document requirements, and coordinate delivery with legal and technical specialists.
AI platform operations- Serve as the day-to-day business owner for designated platforms, such as Harvey, CoCounsel, and DeepJudge, developing strong working knowledge of their capabilities and practical applications.
- Manage day-to-day vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout with vendors and internal teams.
- Organize onboarding, training, and communications with Information Services, Learning & Development, vendors, and subject matter experts.
- Manage support requests through resolution, investigating issues, answering product questions, and engaging specialists as needed.
- Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.
- Maintain clear, current documentation, shared guidance, templates, and training resources.
Governance and coordination- Implement established AI governance procedures, coordinating required reviews, testing, and approvals with the responsible firm functions.
- Maintain solution inventories, approval records, and review schedules; incorporate approved policies and client requirements into operating processes.
- Coordinate approved responses to AI-related client questionnaires and RFPs and route outside counsel guideline requirements to the appropriate experts.
Qualifications- Demonstrated experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.
- Strong program and project management skills, including managing dependencies, competing priorities, stakeholder commitments, and delivery risks.
- A track record of building or improving processes and systems that make a team or function more effective.
- Experience managing or supporting technology products, with the ability and interest to develop strong hands-on platform knowledge.
- Sound operational judgment, attention to detail, and the ability to resolve problems and follow through independently.
- Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.
- Law firm or professional-services experience preferred.
