Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
TD General
Pay Details:
$96,900 - $136,800 CAD
Job Description:
Department Overview
Branch Banking Delivery Excellence (BBDE) is committed to regaining leadership in customer experience through ease, value and trusted advice and for colleagues and customers by rejuvenating a focus on simplifying and enhancing the branch experience.
Job Description
Our Colleague Capabilities and Enablement team is embarking on a significant transformational change and investment, evolving our Learning ecosystem and colleague experience journey for Canadian Retail Banking, This new and exciting program, Branch Banking Academy, focuses on instilling a culture of learning, inspiring and motivating colleagues by connecting learning to career growth, addressing operational barriers and ensuring colleagues can be "customer ready" faster and more confident to deliver exceptional experiences.
Reporting to the SM, Career Growth and Development, the Manager, Leadership Capability will play an essential role in designing the career ecosystems with predictive pathways to develop both skills and careers via Branch Banking Academy. Responsible for the design and execution of onboarding and continuous learning for all people manager roles with a focus on certification and assessment, and the build of operations training curriculum for all roles in branch banking.
Key Responsibilities
The general accountabilities of this role include but are not limited to the following:
Lead formal learning and development programs
- Demonstrate curiosity in understanding learning theories while applying tangible and tactical operational experience rooted in business realities
- Acts as Pod Lead for ideation and development of training programs for People Manager (BM, ABM, MCE and DVP) roles
- Collaborate with product journey teams to develop topical and targeted training to support Branch Banking colleagues
- Lead SME engagement through end-to-end development of training programs and engage key stakeholders
- Support achievement of key milestones and delivery timelines in partnership with Learning and Development partners, project managers and external vendors
- Act as SME for Dry Runs and Train the Trainer Sessions to support facilitation team
- Oversee established key milestones, timing/sequencing, risk assessment & change management plan for learning and development workstream, in partnership with learning project managers and vendors
- Ability to develop innovative, engaging, and impactful learning experiences using a variety of modalities including presentations (supporting virtual instruction led training), role plays, observational coaching, job aids, video, and infographic
Qualifications & Experience:
- Excellent stakeholder management skills, with a collaborative approach to cross-functional partnership
- Data-driven mindset with experience using metrics and insights to improve programs and outcomes.
- Exceptional storytelling and presentation skills across all levels including Senior Executive audiences
- Driven to win with a history of making an impact and delivering superior results in both the short and long term
- Analytical thinker with an ability to identify and execute on optimization/innovation opportunities
- Ability to connect strategy to effective execution, implementation, and evaluation of initiatives to ensure effective completion
- Ability to act decisively while working collaboratively and building impactful relationships across teams and functions
- Strong organizational awareness with an ability to influence outside of a direct reporting relationship by balancing viewpoints of various stakeholders
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Language Requirement (Quebec only):
Sans Objet
