Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
TD General
Pay Details:
$96,900 - $136,800 CAD
Job Description:
Department Overview
Branch Banking Delivery Excellence (BBDE) is committed to regaining leadership in customer experience through ease, value and trusted advice and for colleagues and customers by rejuvenating a focus on simplifying and enhancing the branch experience.
Job Description
Our Colleague Capabilities and Enablement team is embarking on a significant transformational change and investment, evolving our Learning ecosystem and colleague experience journey for Canadian Retail Banking, This new and exciting program, Branch Banking Academy, focuses on instilling a culture of learning, inspiring and motivating colleagues by connecting learning to career growth, addressing operational barriers and ensuring colleagues can be "customer ready" faster and more confident to deliver exceptional experiences.
Reporting to the SM, Career Growth and Development, the Manager, Leadership Capability will play an essential role in designing the career ecosystems with predictive pathways to develop both skills and careers via Branch Banking Academy. Responsible for the design and execution of onboarding and continuous learning for all people manager roles with a focus on certification and assessment, and the build of operations training curriculum for all roles in branch banking.
Key Responsibilities
The general accountabilities of this role include but are not limited to the following:
Lead formal learning and development programs
- Demonstrate curiosity in understanding learning theories while applying tangible and tactical operational experience rooted in business realities
- Acts as Pod Lead for ideation and development of training programs for People Manager (BM, ABM, MCE and DVP) roles
- Collaborate with product journey teams to develop topical and targeted training to support Branch Banking colleagues
- Lead SME engagement through end-to-end development of training programs and engage key stakeholders
- Support achievement of key milestones and delivery timelines in partnership with Learning and Development partners, project managers and external vendors
- Act as SME for Dry Runs and Train the Trainer Sessions to support facilitation team
- Oversee established key milestones, timing/sequencing, risk assessment & change management plan for learning and development workstream, in partnership with learning project managers and vendors
- Ability to develop innovative, engaging, and impactful learning experiences using a variety of modalities including presentations (supporting virtual instruction led training), role plays, observational coaching, job aids, video, and infographic
Qualifications & Experience:
- Excellent stakeholder management skills, with a collaborative approach to cross-functional partnership
- Data-driven mindset with experience using metrics and insights to improve programs and outcomes.
- Exceptional storytelling and presentation skills across all levels including Senior Executive audiences
- Driven to win with a history of making an impact and delivering superior results in both the short and long term
- Analytical thinker with an ability to identify and execute on optimization/innovation opportunities
- Ability to connect strategy to effective execution, implementation, and evaluation of initiatives to ensure effective completion
- Ability to act decisively while working collaboratively and building impactful relationships across teams and functions
- Strong organizational awareness with an ability to influence outside of a direct reporting relationship by balancing viewpoints of various stakeholders
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
