An exciting and challenging position exists as the Manager, Key Accounts within CoolIT's Business Development Department. As a leader on the Business Development team, you will be a key contributor to CoolIT's continued and aggressive growth, supporting the company's client relationship and revenue growth strategy with key accounts and channel partners.
Responsibilities:- Oversee commercial aspects of our client relationships, including program pipeline, product forecast, and new product development, including pricing, schedules, and escalations.
- Responsible for developing account management plans for Cloud Service Providers that result in double-digit YoY revenue growth.
- Be the voice and a strong advocate for our clients within the company; continuously strive for and maintain high levels of client satisfaction.
- Manages a diverse team:
- Key Account Managers are responsible for building our program pipeline and sustaining a product portfolio with various cloud service providers.
- Technical Sales Engineers are responsible for supporting Key Account Managers during the pre-sales and proposal process to ensure quick response times and high-quality technical information for clients.
- Ensure your team adheres to the selling process.
- Work closely with the Marketing team to generate industry-leading sales collateral and proposals.
- Continuously engage with and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services, ensuring client feedback makes its way into our products.
- Engage regularly in the review and negotiation of various client-related contracts.
- Ensure adherence to company policies and procedures.
- International travel (20% or greater).
RequirementsBasic Qualifications:
- 5+ years of experience in complex, multi-stakeholder account management roles, focused on large enterprise IT companies.
- Strategic thinker with a demonstrated ability to develop and execute complex business plans and initiatives.
- 3+ years of experience managing teams of 10 or more, as well as cross-functional contributors.
- Bachelor's degree in engineering, Business Administration, Commerce, or equivalent.
- Knowledge of data center and IT markets.
Preferred Qualifications:
- Awareness of data center cooling strategies.
Skills:
- Enjoys and contributes to a collaborative culture where nothing is impossible.
- A self-motivated individual with a thirst for knowledge that moves fast.
- Passionate about new technologies.
- Believes in being an ethical and good person, always.
Benefits- Vacation and flex days, and paid company-wide shutdown during the holiday season.
- Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
- Dress for your day - in a casual yet professional environment.
- Retention rewards like "The Big Coffee Break" that reward tenure with additional vacation time and a monetary bonus.
- Company-funded RRSP contributions to support your long-term financial goals.
