Job Title:Manager, IT Support & Asset Compliance
Job Type:Permanent / Full time
Job Location:Edmonton, Alberta
Manager, IT Support & Asset ComplianceBusiness Technology ServicesEdmonton, ABPermanent, Full TimeYour responsibilities:- Managing the IT Support and Asset Compliance teams to define, create and deliver solutions that are aligned with the departmental, divisional, and organizational strategic objectives.
- Fostering a high-performing, inclusive and service-oriented team supporting employee development, engagement, and succession planning
- Supports the responsible adoption and rollout of automation, data and evolving digital capabilities, ensuring effective integration into end-user IT services and seamless experience for staff and clients.
- Leading the delivery and continuous improvement of end-user IT services, ensuring consistent and high-quality experience across all support channels, and advancing WCB's digital workplace capabilities.
- Taking an active role in the performance management process by completing goal setting, interim reviews, and year-end reviews on a timely basis and soliciting ongoing feedback.
- Providing guidance and leadership to the team leads and team members, ensuring they have the resources and tools to support and quickly resolve ongoing issues.
- Providing oversight of IT Service Continuity (Business Continuity and Disaster Recovery) practices, ensuring alignment with organizational business continuity requirements and priorities.
- Ensuring maturity of IT Service Management practices including Incident, Knowledge, and Problem Management.
- Developing and reporting on capital and operating IT budgets including budget preparation, variance analysis, and reporting.
- Providing leadership for effective and efficient asset lifecycle management practices, standardization, optimization compliance, and contract negotiation
- Leading the process to resolve any vendor audits or concerns related to assets such as software licenses.
- Managing ongoing development and maintenance of BTS' Service Level Agreements with the organization and reporting on deviations or risks to the SLAs.
- Developing and monitoring the SLAs with clients, ensuring root cause analysis is undertaken, and appropriate measures are carried out to ensure problems do not reoccur.
- Expectation to exercise a high degree of initiative and independence of action requiring no supervision or specific direction.
- The abilities, skills, and reputation of the incumbent will have considerable influence on the credibility, effectiveness, and success of BTS.
Your experience and skills:- University degree at a bachelor's or master's level in Computing Science, Information Systems, or other related fields.
- Several years of IT service delivery, budget, procurement, and business/industry experience, combined with direct IT leadership responsibility in managing teams in a technical environment.
- Requires strong business acumen together with a comprehension of modern technology systems to ensure deployment of solutions that enable and are aligned with WCB business strategies.
- Must be strategic, progressive, self-motivated with extensive knowledge of IT technologies and financial management.
- High dedication to customer service levels is imperative.
- Strong leadership skills and a high degree of technical sophistication are essential.
- Excellent interpersonal, oral, and written communication skills are crucial.
- Ability to adapt in a rapidly changing environment by initiating and implementing change is also crucial.
- Comfortable interacting with all levels of the organization and with external stakeholders such as service providers.
- Ability to motivate, plan, direct and evaluate people and activities combined with leadership skills and experience in recruitment, performance development, team building, coaching, and mentoring.
Salary: $129,688 - $162,082 per annum (Pay Grade 15)
This role offers a hybrid work arrangement with a blend of remote work and on-site presence at our Edmonton office. Final candidates are required to undergo a security clearance as a condition of employment.
Closing Date: June 16, 2026We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
