Walgreens

Manager, IT (Pharmacy Technology)

Walgreens$100K — $130K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree (4+ years in IT, Finance, Consulting) or High School diploma with 7+ years experience
  • Proven ability to build relationships across all organizational levels
  • Strong vendor and contract management experience, especially regarding SLAs
  • Effective time management and project tracking skills for multiple projects
  • Experience in data analysis to identify trends and drive improvements
  • Operational issue identification and problem-solving capabilities
  • Minimum of 2 years of leadership experience (direct, indirect, or cross-functional)

Responsibilities

  • Manage daily operational activities and develop tactical IT plans
  • Oversee project teams and ensure resource allocation aligns with plans
  • Act as a subject matter advisor and resolve complex issues proactively
  • Build strong vendor relationships and drive continuous improvement
  • Review and approve project prioritizations to ensure SLA delivery
  • Recommend technical solutions aligned with organizational goals
  • Develop and mentor staff to foster a motivated, diverse team

Benefits

  • Collaborative work environment with potential for significant impact on pharmacy technology
  • Opportunity for professional growth through mentorship and cross-functional collaboration
  • Chance to work with cutting-edge Azure technologies and participate in digital transformation
  • Supportive company culture encouraging employee morale and inclusivity
  • Travel opportunities for business purposes, providing exposure to different operations
Full Job Description
Job Description

Manager, IT (hands on, Pharmacy Technology, Java, C#, Azure knowledge)

Job Summary


Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified area of IT. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable successful business operations. This role will manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed. Actively collaborates across IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. Outcomes managed have an impact on the specified area of responsibility.

Job Responsibilities
  • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards.
  • Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.
  • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
  • Develops, maintains and enhances an excellent working relationship with the vendor company. In addition, builds solid relationships at senior levels with vendor and Walgreens' leadership. Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens.
  • Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
  • Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
  • Understands short and long-term goals and objectives and recommend technical solutions and services.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs.
  • Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives.
  • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.
  • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
  • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.
  • Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

External Basic Qualifications

  • Bachelor's degree and at least 4 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization.
  • Experience with vendor and vendor contract management, including SLA review.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership, and/or cross-functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Bachelor's degree in IT, IS, Mathematics
  • Master's degree OR MBA
  • Deep expertise in pharmacy applications and industry landscape - Demonstrated knowledge of pharmacy systems (e.g., prescription processing, inventory management, fulfillment workflows) and regulatory considerations, with the ability to translate requirements and user stories into scalable technology solutions that support high-volume, automated fulfillment operations.
  • Outcome-driven delivery through strong Engineering-Product partnership
  • Proven track record of leading engineering teams in close collaboration with Product to deliver measurable business outcomes (e.g., efficiency, accuracy, cost-to-fill reduction), ensuring alignment to product vision and driving continuous value realization.
  • Experience in vendor relationship management
  • Experience in Azure technologies like Azure Data Factory, Azure Databricks using Python or Scala, App Services, Azure Data Lake, Azure Functions, Event Hubs, Event Grids and Logic App
  • Experience in building Azure DevOPS pipelines to enable CI/CD, Infrastructure as Code (Iaas), and automation.

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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