Niron Magnetics is seeking a Manager, IT Operations to lead our end-user support function and own the day-to-day administration of the systems and networks that keep the company running. This is a hands-on leadership role: you will manage and develop a small team of end-user support analysts, serve as the senior administrator for our core Microsoft and network platforms, and act as the primary relationship owner for the managed-service partners who support our operations. Reporting to the Head of IT/OT, you will be the person the business counts on for responsive support, reliable systems, and well-managed partners. This role is a strong fit for an experienced technologist who enjoys staying close to the technology while building and leading a high-performing support team in a fast-growing manufacturing environment. Lead the End-User Support Team and Daily Service • Manage, coach, and develop a small team of end-user support analysts, setting clear priorities and standards for responsiveness and quality. • Own the end-user support experience across the company, from onboarding and offboarding to daily troubleshooting, so issues are resolved quickly and professionally. • Establish and maintain service levels, ticket workflows, and escalation paths using IT service management best practices. • Serve as a senior escalation point and stay hands-on with complex or high-impact issues. • Track support metrics and use them to drive continuous improvement in service quality and team performance. • Champion a customer-first culture that treats every employee as a valued internal customer. Administer Core Systems and Network Infrastructure • Serve as the senior administrator for the Microsoft 365 and Azure environment, including identity, email, collaboration, endpoint, and cloud services. • Administer the company's SD-WAN firewalls and network infrastructure to keep connectivity secure and reliable across all sites. • Manage identity and access, device management, and endpoint configuration in line with company security policies. • Maintain patching, backup, and recovery routines so systems stay current, protected, and recoverable. • Monitor system and network health, respond to incidents, and coordinate resolution with internal and partner teams. • Maintain accurate documentation of systems, configurations, and standard operating procedures. Own Vendor and Managed-Service Partnerships • Manage the relevant IT-related managed-service providers, acting as the primary point of contact and relationship owner. • Hold partners accountable to service levels, response times, and quality standards, and lead regular service reviews. • Coordinate escalations between internal teams and external partners to keep issues moving to resolution. • Manage renewals, licensing, and service contracts, and support vendor selection and build versus buy decisions. • Track partner performance and spend, and identify opportunities to improve value and service. Strengthen Reliability, Security, and Continuous Improvement • Partner with IT and security leadership to keep operations aligned with the company's security and compliance requirements. • Contribute to business continuity, disaster recovery, and backup planning, and help test and improve them. • Identify and lead improvements to tools, processes, and automation that increase reliability and reduce manual effort. • Support technology projects and rollouts, coordinating across internal teams and partners. • Help maintain a safe, well-documented, and audit-ready operating environment. What We're Looking For • 7+ years in IT operations, infrastructure, or systems administration, including 2+ years leading or mentoring a team. • Strong hands-on experience with Microsoft 365 and Azure administration (identity, email, collaboration, endpoint, and cloud services). • Strong networking fundamentals with experience administering firewalls, SD-WAN, and network infrastructure. • Demonstrated experience managing managed-service providers and holding vendors accountable to service levels. • Proven ability to lead an end-user support function and deliver excellent internal customer service. • Working knowledge of IT service management practices, including ticketing, incident, and change management. • Solid grasp of security fundamentals, including identity and access, endpoint protection, patching, and backup and recovery. • Excellent communication skills and the ability to translate technical topics for non-technical stakeholders. • A hands-on, player-coach mindset: comfortable both leading a team and doing the work. • Strong problem-solving skills and comfort operating in a fast-paced, growing environment. Nice to Have • Experience in a manufacturing, industrial, or other regulated, compliance-driven environment. • Relevant certifications such as Microsoft (Azure or Microsoft 365 administration), ITIL, or CompTIA. • Experience supporting multi-site operations. • Familiarity with security and compliance frameworks relevant to manufacturing. • Experience introducing automation or process improvements to a support organization. Our pay and benefits • Salary $100,000 to $135,000 • Equity position in Niron via stock option grant • Comprehensive medical, dental, and vision insurance • Mental healthcare • 401k plan with company match • Paid vacation, sick time, and holidays • Experience in a fun, high-performing, manufacturing environment Recruiters and Employment Agencies: